Side-by-side comparison · 24 data points
Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
| Focal Live Chat & Helpdesk | POWR Contact Form Builder | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Easily build unlimited custom forms for lead collection, contact forms, registration & support forms
| Metric | Focal Live Chat & Helpdesk | POWR Contact Form Builder |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.6 ★ |
| Total reviews | 1 | ★ 679 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | — | 9 new |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2021 | Jul 2014 |
Based on the data on this page, Focal Live Chat & Helpdesk is the stronger choice for most Shopify App Store merchants — 5.0★ vs POWR Contact Form Builder's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Focal Live Chat & Helpdesk at Free, POWR Contact Form Builder at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. POWR Contact Form Builder has the larger user base (679 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Focal Live Chat & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Focal Live Chat & Helpdesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — POWR Contact Form Builder's 679-review base may include the workflow context that matches your specific use case better than Focal Live Chat & Helpdesk's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Focal Live Chat & Helpdesk audit • POWR Contact Form Builder audit
| Keyword | Focal Live Chat & Helpdesk | POWR Contact Form Builder |
|---|---|---|
| contact | Not ranked | #4 |
| contact form | Not ranked | #5 |
| contact form builder | Not ranked | #6 |
| help desk | #31 | Not ranked |
| helpdesk software | #39 | Not ranked |
No tracked changes.
| Signal | Focal Live Chat & Helpdesk | POWR Contact Form Builder |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.6 ★ (679) |
| Rating distribution | 5— 4— 3— 2— 1— | 583% 48% 33% 22% 15% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +9 |
| Reviews · last 90 days | — | +39 |
No reviews yet.
Both Focal Live Chat & Helpdesk and POWR Contact Form Builder offer paid plans only. Focal Live Chat & Helpdesk starts at Free; POWR Contact Form Builder starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Focal Live Chat & Helpdesk has the higher average rating (5.0★ from 1 reviews) compared to POWR Contact Form Builder (4.6★ from 679 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Focal Live Chat & Helpdesk fits better if you prioritize rating consistency; POWR Contact Form Builder is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. POWR Contact Form Builder has more onboarding documentation maturity (679 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Focal Live Chat & Helpdesk typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). POWR Contact Form Builder aligns more with early-stage and growth-mode stores (679 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
I have had several issues with this app. EVERY TIME I try to create a new form, I run into some kind of problem. They do have a support team that tries to help, but the process is often slow, and the issues are usually with very basic things that should work without requiring technical support. What is most frustrating
Migration support varies by app and category. Focal Live Chat & Helpdesk and POWR Contact Form Builder both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Focal Live Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
