Brandwatch is the #59 ranked case management app on Salesforce, with a free plan available, as of Sep 12, 2026.
Brandwatch is a Salesforce AppExchange app by Brandwatch.
AppRanks data: Brandwatch ranks #59 in Case Management on Salesforce AppExchange, placing it in the top 85% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Brandwatch is a newly-listed Salesforce app with a limited review volume. It is listed in the Case Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Brandwatch?
See Brandwatch's alternatives ranked by audit score, rating, and review velocity.
About Brandwatch
How Brandwatch works
Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud.
Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud.
Easily look up and link social contacts and existing cases to Service Cloud from within Brandwatch. Customize your workflows by mapping your Salesforce custom fields into Brandwatch.
Supported Features:
Case creation Contact creation Two-way contact syncing Two-way case syncing Custom fields Automated case creation based on rules Reply to direct messages from Salesforce
Key features
- Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud.
- Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud.
- Easily look up and link social contacts and existing cases to Service Cloud from within Brandwatch.
- Shape your business strategy with insights and signals derived from social data.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Automated Case CreationAutomatically create cases based on customer interactions or triggers.
- Case ManagementManage customer cases efficiently from creation to resolution.
- Contact CreationEasily create and manage contacts within your system.
- Unlimited Custom FieldsAdd an unlimited number of custom fields to your products or orders.
Category rankings
As of Sep 12, 2026- Case Management#59of 70Top 85%
- Process Management#68of 106Top 65%
- Agent Productivity#244of 308Top 80%
- Customer Service#828of 1,137Top 73%
- Productivity#1078of 1,664Top 65%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Brandwatch ranks for 6 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #4
- Rank #2
- Rank #3
Competitors & alternatives
Brandwatch doesn't have curated competitor matchups yet. Other tracked case management apps on Salesforce:
Frequently asked questions
What is Brandwatch?
Brandwatch is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Case Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Brandwatch.
Is Brandwatch free?
Brandwatch does not offer a permanent free plan on Salesforce. Pricing starts at 200, and the listed tiers are Brandwatch Case Management. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Brandwatch?
Brandwatch is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Case Management category on Salesforce.
Where does Brandwatch rank on Salesforce?
Brandwatch currently sits at position #59 in the Case Management category on Salesforce. That places it in the top 84% of 70 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Brandwatch integrate with?
Brandwatch lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.