- Category rank
- #64 in Case Management
- Price from
- $200 / user / month (USD)
- Listing audit
- 56/100
Brandwatch is a Salesforce AppExchange app by Brandwatch.
Brandwatch is the #64 ranked Case Management app on Salesforce, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
Brandwatch ranks #64 of 73 in Case Management on Salesforce. It has no reviews on Salesforce yet.
Pros
- No standout positives in the measured data.
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Brandwatch
How Brandwatch works
Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud.
Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud.
Easily look up and link social contacts and existing cases to Service Cloud from within Brandwatch. Customize your workflows by mapping your Salesforce custom fields into Brandwatch.
Supported Features:
Case creation Contact creation Two-way contact syncing Two-way case syncing Custom fields Automated case creation based on rules Reply to direct messages from Salesforce
Key features
- Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud.
- Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud.
- Easily look up and link social contacts and existing cases to Service Cloud from within Brandwatch.
