Agent AI - Realtime Co-pilot for Agents handling support calls for Salesforce
- Category rank
- #514 in Customer Service
- Listing audit
- 65/100
Agent AI - Realtime Co-pilot for Agents handling support calls is a Salesforce AppExchange app by Kore.ai, Inc..
Agent AI - Realtime Co-pilot for Agents handling support calls is the #514 ranked Customer Service app on Salesforce, as of Nov 14, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 14, 2026
Agent AI - Realtime Co-pilot for Agents handling support calls ranks #514 of 1,161 in Customer Service on Salesforce. It has no reviews on Salesforce yet.
Pros
- +Listed on Salesforce since 2022
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Agent AI - Realtime Co-pilot for Agents handling support calls
How Agent AI - Realtime Co-pilot for Agents handling support calls works
Agent AI automates workflows on a single screen, offering agents real-time advice, automated interaction summaries, coaching and guided interactions. Using AI-powered suggestions Agent AI assists agents during calls by suggesting next-best actions based on the current interactions and each customer’s individual history, guiding their next steps for improved outcomes.
The system quickly and effectively adapts to offer advice to agents for better, more efficient service and improvied cusotmer experiences. Agent AI improves decision making using a mix of intelligent technology and set guidelines to help your agents make better choices when interacting with customers.
Key features
- Real-time Coaching: Analyze speech patterns and improve agent performance during customer interactions with immediate, context-specific guidance, boosting agent confidence and fostering continuous improvement.
- Guided Playbooks: Standardize customer experiences based on company standards for products, services and brand to guide agents through complex interactions in a consistent, confident manner.
- Search Assistant: Allow agents to quickly and easily find the right info to help each customer without having to tab between screens and search through endless information - saving time, lowering costs, reducing both customer and agent frustration
