Kore.ai AgentAssist for Service Cloud Voice for Salesforce AppExchange
Kore.ai AgentAssist for Service Cloud Voice is the #566 ranked customer service app on Salesforce, as a paid app, as of Sep 12, 2026.
Kore.ai AgentAssist for Service Cloud Voice is a Salesforce AppExchange app by Kore.ai, Inc..
AppRanks data: Kore.ai AgentAssist for Service Cloud Voice ranks #566 in Customer Service on Salesforce AppExchange, placing it in the top 50% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Kore.ai AgentAssist for Service Cloud Voice is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Kore.ai, Inc. — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Kore.ai AgentAssist for Service Cloud Voice
How Kore.ai AgentAssist for Service Cloud Voice works
Agent AI automates workflows on a single screen, offering agents real-time advice, automated interaction summaries, coaching and guided interactions. Using AI-powered suggestions Agent AI assists agents during calls by suggesting next-best actions based on the current interactions and each customer’s individual history, guiding their next steps for improved outcomes.
The system quickly and effectively adapts to offer advice to agents for better, more efficient service and improvied cusotmer experiences. Agent AI improves decision making using a mix of intelligent technology and set guidelines to help your agents make better choices when interacting with customers.
Key features
- Real-time Coaching: Analyze speech patterns and improve agent performance during customer interactions with immediate, context-specific guidance, boosting agent confidence and fostering continuous improvement.
- Guided Playbooks: Standardize customer experiences based on company standards for products, services and brand to guide agents through complex interactions in a consistent, confident manner.
- Search Assistant: Allow agents to quickly and easily find the right info to help each customer without having to tab between screens and search through endless information - saving time, lowering costs, reducing both customer and agent frustration
- Agent Override: Enables agents to maintain control over automated, next best action suggestions by customizing or approving them before sending. This enables more personalized, targeted, customer experiences.
Category rankings
As of Sep 12, 2026- Customer Service#566of 1,137Top 50%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Kore.ai AgentAssist for Service Cloud Voice ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
- 1.ai agentRank #6
- Rank #9
- Rank #9
Competitors & alternatives
Kore.ai AgentAssist for Service Cloud Voice doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Kore.ai AgentAssist for Service Cloud Voice?
Kore.ai AgentAssist for Service Cloud Voice is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2022. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Kore.ai, Inc.
Is Kore.ai AgentAssist for Service Cloud Voice free?
Kore.ai AgentAssist for Service Cloud Voice does not offer a permanent free plan on Salesforce. Pricing starts at 15, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Kore.ai AgentAssist for Service Cloud Voice?
Kore.ai AgentAssist for Service Cloud Voice is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Kore.ai AgentAssist for Service Cloud Voice rank on Salesforce?
Kore.ai AgentAssist for Service Cloud Voice currently sits at position #566 in the Customer Service category on Salesforce. That places it in the top 50% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Kore.ai AgentAssist for Service Cloud Voice integrate with?
Kore.ai AgentAssist for Service Cloud Voice lists 4 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, B2C Commerce Cloud, Commerce Cloud Order Management, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Kore.ai AgentAssist for Service Cloud Voice support?
Kore.ai AgentAssist for Service Cloud Voice declares support for 15 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, da, with 9 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.