- Category rank
- #613 in Customer Service
- Price from
- $30 / user / month (USD)
- Listing audit
- 67/100
Yonyx - Decision tree driven interactive guides for business processes is a Salesforce AppExchange app by Yonyx Inc.
Yonyx - Decision tree driven interactive guides for business processes is the #613 ranked Customer Service app on Salesforce, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
Yonyx - Decision tree driven interactive guides for business processes ranks #613 of 1,159 in Customer Service on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2022
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Yonyx - Decision tree driven interactive guides for business processes
How Yonyx - Decision tree driven interactive guides for business processes works
Yonyx is the leading cloud-based platform for decision tree driven interactive guides that help large teams follow business processes consistently. These guides are created like a flowchart, by subject matter experts and accessed by team members, interactively, from within Salesforce. Each guide journey begins with reading data from fields in Salesforce objects. A guide user follows the business process along a specific path, by choosing one of multiple options presented at each process step, while Yonyx platform captures analytics data for the path traversed. User may automatically skip some steps if data meets business rule conditions, capture data via forms embedded in process steps, and write data back to Salesforce at the end of each process journey. Yonyx guides are used by customer service, inside sales, technical support and back-office teams to follow consistent business processes. This helps improve customer satisfaction (CSAT), reduce average handle time (AHT) and enhance first call resolution (FCR). Yonyx guides are also used for customer self-service by embedding them within KB articles, or via Yonyx APIs for interactive presentation via Chatbots or Mobile Apps.
Key features
- Sophisticated authoring platform for complex business process guides, created like a flowchart, by subject matter experts. Each guide may have thousands of interconnected nodes that can read/write data from objects in Sales Cloud or Service Cloud.
- Users go through a Yonyx guide along a specific path, by choosing one of multiple options presented at each process step or skipping over some steps based on data driven business rules. Any data captured along the journey is updated to Salesforce.
