Medallia Frontline Engagement and Quality Management for Salesforce
- Category rank
- #777 in Customer Service
- Price from
- $5,000 / company / year (USD)
- Listing audit
- 59/100
Medallia Frontline Engagement and Quality Management for Salesforce is a Salesforce AppExchange app by Medallia, Inc..
Medallia Frontline Engagement and Quality Management for Salesforce is the #777 ranked Customer Service app on Salesforce, as a paid app, as of Nov 5, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 5, 2026
Medallia Frontline Engagement and Quality Management for Salesforce ranks #777 of 1,158 in Customer Service on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2022
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Medallia Frontline Engagement and Quality Management for Salesforce
How Medallia Frontline Engagement and Quality Management for Salesforce works
Medallia’s frontline engagement and quality management platform empowers contact center leaders with the tools to reduce agent attrition, improve customer satisfaction, and increase agent engagement. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high-impact coaching and QA programs.
Within the Medallia Frontline Engagement and Quality Management for Salesforce integration, survey responses can be passed back to Salesforce to enable reporting in Salesforce based on customer feedback.
Key features
- Gain visibility into service performance against the metrics that matter most to your team, from NPS and CES to agent-level CSAT
- Streamline and enhance your Quality Assurance process, and combine QA with real-time customer feedback for deeper insight
- Drive sales and reduce agent attrition - happier front-line teams make for happier customers
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
