Servicevideo - Salesforce-Native Field Service Video and Audio Solution for Salesforce AppExchange
Servicevideo - Salesforce-Native Field Service Video and Audio Solution is the #296 ranked customer service app on Salesforce, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 11, 2026.
Servicevideo - Salesforce-Native Field Service Video and Audio Solution is a Salesforce AppExchange app by NativeVideo LTD. With a rating of 5.0★ from 1 reviews, it currently ranks #296 in the Customer Service category.
AppRanks data: Servicevideo - Salesforce-Native Field Service Video and Audio Solution ranks #296 in Customer Service on Salesforce AppExchange, placing it in the top 27% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Servicevideo - Salesforce-Native Field Service Video and Audio Solution is a category-leading Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by NativeVideo LTD — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
Looking to switch from Servicevideo - Salesforce-Native Field Service Video and Audio Solution?
See Servicevideo - Salesforce-Native Field Service Video and Audio Solution's alternatives ranked by audit score, rating, and review velocity.
About Servicevideo - Salesforce-Native Field Service Video and Audio Solution
How Servicevideo - Salesforce-Native Field Service Video and Audio Solution works
🔶Vinton for Service Cloud turns service & support conversations and adds them into Salesforce cases and accounts 🔶Field Agent creates or updates records automatically after every conversation; uses full record data & history to contextualise the updates 🔶Automates data capture, allowing agents/technicians to stay focused on resolving issues, enhancing customer satisfaction 🔶AI-powered notetaker helps service & support teams capture, organize & analyze critical meeting insights 🔶Captures meeting recording and transcript. AI generates summary, meeting minutes, next steps, follow-up email, key topics, suggests areas for improvement, indicates the overall sentiment of the meeting, plus insights like time spent speaking, longest monologue 🔶Meeting insights bring coaching opportunities & continuous learning to service teams 🔶"Ask Vinton" ChatGPT-like experience, ask questions about cases and the Agent will find the answers 🔶Use Vinton Mobile App for voice notes, in-person meetings or offline recordings to sync later. Great for on-site service visits 🔶Hypercustomisable. Bring your own Enterprise AI!
Key features
- *Service Efficiency: Resolve Faster* Vinton takes notes so technicians focus fully on resolving issues. Automatically captures transcript, summary, next steps and more against Cases, giving faster response times & higher resolution rates.
- *Enhanced visibility: Resolve Smarter* See comprehensive view of service team conversations. Automated meeting summaries and field visit notes improve service quality and consistency. Every interaction is captured and accessible to the entire team.
- *Continuous Coaching: Always learning* Vinton’s call analysis helps train service teams. Upskill with learnings from service calls. Identify common issues and provide targeted coaching, Use "Ask Vinton" to delve deeper into meeting notes.
- *Automate follow-ups and updates* Use Field Agent to set up object-level rules & field-level prompts to create and manage auto-updates after every conversation, reducing time on CRM admin.
- *Instant Access to Recordings* No more manual uploads or missed details from important conversations. Vinton for Service automatically saves meeting recordings in Cases, so it's easy to revisit crucial conversations or share knowledge across the team.
- *Streamlined Case Management* Vinton ensures that all conversations for issues and their resolutions are captured in Service Cloud. This improves accuracy, minimizes manual data entry, and enables better collaboration across teams.
- *For virtual meetings/calls & service visits* Works with Zoom, Meet, Teams, Slack, VoIP phone calls and in-person meetings. Vinton mobile app means service teams can record on site visits, even if offline to sync later.
- *Score effectiveness of calls* Vinton scores every meeting from Poor to Great, comparing it with best practices and providing coaching suggestions from key moments in the call. The sentiment score gives an overall positive, neutral or negative score.
- *Highest Security Standards* The information security management system for our services has been assessed and certified by Insights Assurance for ISO/IEC 27001:2022 and SOC 2 Type II Security Trust Services.
Category rankings
As of Sep 12, 2026- Customer Service#296of 1,137Top 27%
- Productivity#642of 1,662Top 39%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Servicevideo - Salesforce-Native Field Service Video and Audio Solution ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- Rank #120
Competitors & alternatives
Servicevideo - Salesforce-Native Field Service Video and Audio Solution doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Servicevideo - Salesforce-Native Field Service Video and Audio Solution?
Servicevideo - Salesforce-Native Field Service Video and Audio Solution is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2021. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by NativeVideo LTD.
Is Servicevideo - Salesforce-Native Field Service Video and Audio Solution free?
Servicevideo - Salesforce-Native Field Service Video and Audio Solution offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Servicevideo - Salesforce-Native Field Service Video and Audio Solution?
Servicevideo - Salesforce-Native Field Service Video and Audio Solution is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Servicevideo - Salesforce-Native Field Service Video and Audio Solution rank on Salesforce?
Servicevideo - Salesforce-Native Field Service Video and Audio Solution currently sits at position #296 in the Customer Service category on Salesforce. That places it in the top 26% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.