Incidents for Salesforce AppExchange
By Enclude - Technology Donations and Solutions for Irish Charities
Incidents is the #704 ranked customer service app on Salesforce, with a free plan available, as of Sep 12, 2026.
Incidents is a Salesforce AppExchange app by Enclude - Technology Donations and Solutions for Irish Charities.
AppRanks data: Incidents ranks #704 in Customer Service on Salesforce AppExchange, placing it in the top 62% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Incidents is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Enclude - Technology Donations and Solutions for Irish Charities — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Incidents?
See Incidents's alternatives ranked by audit score, rating, and review velocity.
About Incidents
How Incidents works
This app allows incidents to be recorded as soon as they occur. You can record the detail of the incident, where it occurred and the impact it had. You can also record the people involved and their level of involvement
Key features
- Record details of the incident
- Record people involved and their level of involvement
- Record actions taken
Category rankings
As of Sep 12, 2026- Customer Service#704of 1,137Top 62%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Incidents ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- 1.peopleRank #5
- Rank #12
Competitors & alternatives
Incidents doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Incidents?
Incidents is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2022. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Enclude - Technology Donations and Solutions for Irish Charities.
Who uses Incidents?
Incidents is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Incidents rank on Salesforce?
Incidents currently sits at position #704 in the Customer Service category on Salesforce. That places it in the top 62% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.