- Category rank
- #432 in Customer Service
- Price from
- €890 / company / month (EUR)
- Listing audit
- 66/100
zenloop – Customer Experience & NPS Platform is a Salesforce AppExchange app by zenloop GmbH. With a rating of 5.0★ from 7 reviews, it currently ranks #432 in the Customer Service category.
zenloop – Customer Experience & NPS Platform is the #432 ranked Customer Service app on Salesforce, with a 5.0 average rating from 7 reviews, as a paid app, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
zenloop – Customer Experience & NPS Platform ranks #432 of 1,160 in Customer Service on Salesforce. It holds a 5.0★ average from 7 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2020
Cons
- −Only 7 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About zenloop – Customer Experience & NPS Platform
How zenloop – Customer Experience & NPS Platform works
Based on the Net Promoter Score (NPS), zenloop helps businesses improve their customer experience. The SaaS solution automatically collects customer feedback through various channels along the customer journey. By analyzing the quantitative and qualitative feedback, zenloop helps you immediately identify churning customers, derive the reasons for churn and alert stakeholders, as well as recover customers with personalized measures. We increase the customer retention of leading online companies such as Douglas, Shop Apotheke, HelloFresh, and Drykorn.
Core Benefits: * Prevent customer churn: Immediately recognize dissatisfied, potentially migrating customers from the customer feedback data directly in the platform or in salesforce.
* Customer recovery: Quickly win back these customers with personalized measures. Use direct integrations to major email and CRM tools – and salesforce – to automate the process by sending emails, opening support tickets, and more.
* Insights and alerts: Analyze the reasons for migration and automatically alert relevant stakeholders. Identify the problem areas that have the biggest impact on your business and track their development over time.
Key features
- Embed customer feedback and NPS surveys directly into your Salesforce email templates (both Classic and Lightning) and automatically collect input from your customers with any email you choose.
- Gather customer feedback after key Salesforce events (e.g. customer case closed): Define events and interactions after which you want to send surveys and they will be sent automatically.
