zenloop – Customer Experience & NPS Platform for Salesforce AppExchange
By zenloop GmbH
zenloop – Customer Experience & NPS Platform is the #286 ranked customer service app on Salesforce, with a 5.0 average rating from 7 reviews, as a paid app, as of July 12, 2026.
zenloop – Customer Experience & NPS Platform is a Salesforce AppExchange app by zenloop GmbH. With a rating of 5.0★ from 7 reviews, it currently ranks #286 in the Customer Service category.
AppRanks data: zenloop – Customer Experience & NPS Platform ranks #286 in Customer Service on Salesforce AppExchange, placing it in the top 26% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
zenloop – Customer Experience & NPS Platform is a category-leading Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 7 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by zenloop GmbH — established developer track record
Cons
- −Limited review base (7) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About zenloop – Customer Experience & NPS Platform
How zenloop – Customer Experience & NPS Platform works
Based on the Net Promoter Score (NPS), zenloop helps businesses improve their customer experience. The SaaS solution automatically collects customer feedback through various channels along the customer journey. By analyzing the quantitative and qualitative feedback, zenloop helps you immediately identify churning customers, derive the reasons for churn and alert stakeholders, as well as recover customers with personalized measures. We increase the customer retention of leading online companies such as Douglas, Shop Apotheke, HelloFresh, and Drykorn.
Core Benefits: * Prevent customer churn: Immediately recognize dissatisfied, potentially migrating customers from the customer feedback data directly in the platform or in salesforce.
* Customer recovery: Quickly win back these customers with personalized measures. Use direct integrations to major email and CRM tools – and salesforce – to automate the process by sending emails, opening support tickets, and more.
* Insights and alerts: Analyze the reasons for migration and automatically alert relevant stakeholders. Identify the problem areas that have the biggest impact on your business and track their development over time.
Key features
- Embed customer feedback and NPS surveys directly into your Salesforce email templates (both Classic and Lightning) and automatically collect input from your customers with any email you choose.
- Gather customer feedback after key Salesforce events (e.g. customer case closed): Define events and interactions after which you want to send surveys and they will be sent automatically.
Category rankings
As of Jul 12, 2026- Customer Service#286of 1,110Top 26%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
zenloop – Customer Experience & NPS Platform ranks for 7 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #8
- 2.feedbackRank #18
- Rank #54
Competitors & alternatives
zenloop – Customer Experience & NPS Platform doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is zenloop – Customer Experience & NPS Platform?
zenloop – Customer Experience & NPS Platform is an app for Salesforce. It currently holds a 5.0-star rating from 7 merchant reviews, and it has been listed on the marketplace since 2020. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by zenloop GmbH.
Is zenloop – Customer Experience & NPS Platform free?
zenloop – Customer Experience & NPS Platform does not offer a permanent free plan on Salesforce. Pricing starts at 890, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses zenloop – Customer Experience & NPS Platform?
zenloop – Customer Experience & NPS Platform is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does zenloop – Customer Experience & NPS Platform rank on Salesforce?
zenloop – Customer Experience & NPS Platform currently sits at position #286 in the Customer Service category on Salesforce. That places it in the top 26% of 1,110 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does zenloop – Customer Experience & NPS Platform support?
zenloop – Customer Experience & NPS Platform declares support for 2 languages on its Salesforce marketplace listing: en, de. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.