- Category rank
- #426 in Customer Service
- Price from
- $30,000 / company / year (USD)
- Listing audit
- 73/100
Ada - AI Agent for Customer Service is a Salesforce AppExchange app by Ada. With a rating of 5.0★ from 6 reviews, it currently ranks #426 in the Customer Service category.
Ada - AI Agent for Customer Service is the #426 ranked Customer Service app on Salesforce, with a 5.0 average rating from 6 reviews, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
Ada - AI Agent for Customer Service ranks #426 of 1,160 in Customer Service on Salesforce. It holds a 5.0★ average from 6 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2021
Cons
- −Only 6 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Ada - AI Agent for Customer Service
How Ada - AI Agent for Customer Service works
Ada's AI-native automation platform makes it easy for businesses to automatically resolve the most customer service inquiries with the least amount of effort.
Ada's AI Agent can automatically resolve up to 70% of customer service inquiries and represent as many as 50 full time employees, reducing operating expenses in customer service and empowering human agents to drive real business value.
Onboard on AI Agent in minutes using existing knowledge base content and instantly start resolving customer service inquiries. Equip your AI Agent to perform complex tasks by connecting to business systems and providing plain language instructions - just as you would for human agents.
Measure your AI Agent’s performance using Ada’s proprietary Automated Resolution measurement system. Understand and improve your AI Agent’s behavior with QA tools, AI-powered recommendations, and coaching capabilities for continuous improvement.
Build once and deploy your AI Agent across multiple languages and channels (including messaging, phone, email, social media) to maximize your automated resolutions and cost savings.
When needed, the AI Agent can connect the customer to a human agent in Salesforce.
Key features
- ✅ Rapid time-to-value: onboard your AI Agent in minutes by connecting to your knowledge base and instantly start resolving customer service inquiries
