Einstein Contact Us Bot for Salesforce AppExchange
Einstein Contact Us Bot is the #437 ranked customer service app on Salesforce, with a 4.0 average rating from 8 reviews, with a free plan available, as of July 11, 2026.
Einstein Contact Us Bot is a Salesforce AppExchange app by Salesforce Labs. With a rating of 4.0★ from 8 reviews, it currently ranks #437 in the Customer Service category.
AppRanks data: Einstein Contact Us Bot ranks #437 in Customer Service on Salesforce AppExchange, placing it in the top 40% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Einstein Contact Us Bot is a well-rated Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 8 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Limited review base (8) — ratings can shift significantly with new feedback
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About Einstein Contact Us Bot
How Einstein Contact Us Bot works
Replace your Web2Lead sand Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center.
“Contact Us“ Bot is a package which fully configures Einstein Bots to turn static web forms into conversations.
Deploy an engaging experience on your website with our embedded chat widget, or on your community with a couple of clicks.
In order to install this package, please follow these steps:
1. Check the Installation prerequisite: https://salesforce.quip.com/eWRVAABKItz6 2. Install the package * For this unmanaged package, please be sure to install for all users 3. Check the Post Installation Setup: https://salesforce.quip.com/iBvKAKdeySfX
This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7
Key features
- Prospects don’t like to fill forms. Instead, deploy a “Contact us” bot to capture more Leads.
- Expose your public knowledge base to answer the most common question.
- Offer a 24/7 customer service experience and smartly route any request to the right employee.
Category rankings
As of Jul 11, 2026- Customer Service#437of 1,108Top 40%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Einstein Contact Us Bot ranks for 18 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #2
- Rank #7
- Rank #8
Competitors & alternatives
Einstein Contact Us Botdoesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Einstein Contact Us Bot?
Einstein Contact Us Bot is an app for Salesforce. It currently holds a 4.0-star rating from 8 merchant reviews, and it has been listed on the marketplace since 2019. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Einstein Contact Us Bot free?
Einstein Contact Us Bot offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Einstein Contact Us Bot?
Einstein Contact Us Bot is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Einstein Contact Us Bot rank on Salesforce?
Einstein Contact Us Bot currently sits at position #437 in the Customer Service category on Salesforce. That places it in the top 39% of 1,108 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does Einstein Contact Us Bot support?
Einstein Contact Us Bot declares support for 16 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, da, with 10 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.