Bot 360 is the #492 ranked customer service app on Salesforce, with a free plan available, as of July 11, 2026.
Bot 360 is a Salesforce AppExchange app by Salesforce Labs.
AppRanks data: Bot 360 ranks #492 in Customer Service on Salesforce AppExchange, placing it in the top 45% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Bot 360 is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Bot 360?
See Bot 360's alternatives ranked by audit score, rating, and review velocity.
About Bot 360
How Bot 360 works
Bot 360 try to make sure, You don't leave your brand visitors in the web and help you to convert the visitors to leads. In addition to that, it also helps your users to raise support cases and help them track the status of the case. The bot comes up with an embed html mark to put in your current website or anywhere else in the web. In addition to that, It can also be placed on any salesforce community.
The package is fully built with low code and high clicks by making use of salesforce powerful builders across the platform which would help your administrators to customize very easily with no or little less knowledge on coding to your business needs.
Key features
- Easily Customizable with CLICKS not CODE.
- Easily Configurable to show the products that you wanted to personalize for your bot users.
- Single stop shop for sales and service related use case and can be extended for other streams as well.
Category rankings
As of Jul 11, 2026- Customer Service#492of 1,108Top 45%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Bot 360doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Bot 360?
Bot 360 is an app for Salesforce. It is published on Salesforce AppExchange and tracked daily by AppRanks, and it has been listed on the marketplace since 2018. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Who uses Bot 360?
Bot 360 is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Bot 360 rank on Salesforce?
Bot 360 currently sits at position #492 in the Customer Service category on Salesforce. That places it in the top 44% of 1,108 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.