Salesforce Case Deflection Reporting Package for Lightning Communities for Salesforce AppExchange
Salesforce Case Deflection Reporting Package for Lightning Communities is the #452 ranked customer service app on Salesforce, with a 2.6 average rating from 17 reviews, with a free plan available, as of July 12, 2026.
Salesforce Case Deflection Reporting Package for Lightning Communities is a Salesforce AppExchange app by Salesforce Labs. With a rating of 2.6★ from 17 reviews, it currently ranks #452 in the Customer Service category.
AppRanks data: Salesforce Case Deflection Reporting Package for Lightning Communities ranks #452 in Customer Service on Salesforce AppExchange, placing it in the top 41% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Salesforce Case Deflection Reporting Package for Lightning Communities is a mixed-rating Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 17 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Average rating below 4.0 (2.6★) — read recent low-star reviews before committing
- −Limited review base (17) — ratings can shift significantly with new feedback
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About Salesforce Case Deflection Reporting Package for Lightning Communities
How Salesforce Case Deflection Reporting Package for Lightning Communities works
When you install the Salesforce Case Deflection Reporting Package for Lightning Communities, a Community Case Deflection Metrics Dashboard is added to your org. The dashboard contains the list of reports below. You need to be using the Case Deflection Component in your Communities to generate the data for the reports.
- Discussions with the Most Deflections - Articles with Unsuccessful Deflections - Discussions w/ Unsuccessful Deflections - Overall Case Deflection - Articles with the Most Deflections - Discussions with Potential Deflections - Most Helpful Articles - Most Helpful Discussions - Articles with Potential Deflections
Key features
- Using the Case Deflection Reporting package, get real-time metrics on potential and confirmed case deflections, the most helpful articles and discussions, and the least helpful articles and discussions.
Category rankings
As of Jul 12, 2026- Customer Service#452of 1,110Top 41%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Salesforce Case Deflection Reporting Package for Lightning Communities ranks for 5 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #9
- 2.articleRank #12
- Rank #68
Competitors & alternatives
Salesforce Case Deflection Reporting Package for Lightning Communitiesdoesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Salesforce Case Deflection Reporting Package for Lightning Communities?
Salesforce Case Deflection Reporting Package for Lightning Communities is an app for Salesforce. It currently holds a 2.6-star rating from 17 merchant reviews, and it has been listed on the marketplace since 2018. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Salesforce Case Deflection Reporting Package for Lightning Communities free?
Salesforce Case Deflection Reporting Package for Lightning Communities offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Salesforce Case Deflection Reporting Package for Lightning Communities?
Salesforce Case Deflection Reporting Package for Lightning Communities is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Salesforce Case Deflection Reporting Package for Lightning Communities rank on Salesforce?
Salesforce Case Deflection Reporting Package for Lightning Communities currently sits at position #452 in the Customer Service category on Salesforce. That places it in the top 41% of 1,110 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.