Salesforce Case Deflection Reporting Package for Lightning Communities
- Category rank
- #457 in Customer Service
- Price
- Free plan
- Listing audit
- 63/100
Salesforce Case Deflection Reporting Package for Lightning Communities is a Salesforce AppExchange app by Salesforce Labs. With a rating of 2.6★ from 17 reviews, it currently ranks #457 in the Customer Service category.
Salesforce Case Deflection Reporting Package for Lightning Communities is the #457 ranked Customer Service app on Salesforce, with a 2.6 average rating from 17 reviews, free to use, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
Salesforce Case Deflection Reporting Package for Lightning Communities ranks #457 of 1,160 in Customer Service on Salesforce. It holds a 2.6★ average from 17 reviews on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2018
Cons
- −Average rating below 4.0 (2.6★) — read recent low-star reviews before committing
- −Only 17 reviews — the average can still move with a few new ratings
About Salesforce Case Deflection Reporting Package for Lightning Communities
How Salesforce Case Deflection Reporting Package for Lightning Communities works
When you install the Salesforce Case Deflection Reporting Package for Lightning Communities, a Community Case Deflection Metrics Dashboard is added to your org. The dashboard contains the list of reports below. You need to be using the Case Deflection Component in your Communities to generate the data for the reports.
- Discussions with the Most Deflections - Articles with Unsuccessful Deflections - Discussions w/ Unsuccessful Deflections - Overall Case Deflection - Articles with the Most Deflections - Discussions with Potential Deflections - Most Helpful Articles - Most Helpful Discussions - Articles with Potential Deflections
Key features
- Using the Case Deflection Reporting package, get real-time metrics on potential and confirmed case deflections, the most helpful articles and discussions, and the least helpful articles and discussions.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
