- Category rank
- #470 in Customer Service
- Price from
- £11,000 / company / year (GBP)
- Listing audit
- 64/100
RWS Language Weaver for Live Agent is a Salesforce AppExchange app by RWS. With a rating of 4.0★ from 1 reviews, it currently ranks #470 in the Customer Service category.
RWS Language Weaver for Live Agent is the #470 ranked Customer Service app on Salesforce, with a 4.0 average rating from 1 review, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
RWS Language Weaver for Live Agent ranks #470 of 1,160 in Customer Service on Salesforce. It holds a 4.0★ average from 1 review on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2017
Cons
- −Only 1 review — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About RWS Language Weaver for Live Agent
How RWS Language Weaver for Live Agent works
As a global company, you provide support to customers who speak many different languages in many different regions of the world. Improve your customers’ satisfaction and loyalty by communicating directly in their language when they seek help.
To offer your customers the best support experience, you need to have subject matter experts on staff and predict when your customers might need them. This uncertainty may lead to understaffing or overstaffing. RWS Language Weaver can help you solve this problem and connect the subject matter experts you already have on staff to your customers regardless of the language they speak.
Using RWS Language Weaver, your agents can translate all necessary communications directly in Live Agent, successfully addressing customer requests even if they don’t speak the language. This allows your team to support more customers with no additional staff. As a result you can improve response times, limit a customer wait times, and increase the pool of customers addressed by your support teams.
Key features
- Understand your customers - Keep your customers happy by addressing their questions and needs in their own language, with high-quality, in context, real-time communication - Extend your brand and customer experience using your Live Agent support
- Save money - Use your existing support staff and respond to your customers immediately - Save the expense of hiring costly multilingual employees - Utilize pre-translated versions of the Quick Text phrases to maximize call volume
