RWS Language Weaver for Live Agent is the #477 ranked customer service app on Salesforce, with a 4.0 average rating from 1 review, as a paid app, as of Sep 11, 2026.
RWS Language Weaver for Live Agent is a Salesforce AppExchange app by RWS. With a rating of 4.0★ from 1 reviews, it currently ranks #477 in the Customer Service category.
AppRanks data: RWS Language Weaver for Live Agent ranks #477 in Customer Service on Salesforce AppExchange, placing it in the top 42% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
RWS Language Weaver for Live Agent is a well-rated Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by RWS — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About RWS Language Weaver for Live Agent
How RWS Language Weaver for Live Agent works
As a global company, you provide support to customers who speak many different languages in many different regions of the world. Improve your customers’ satisfaction and loyalty by communicating directly in their language when they seek help.
To offer your customers the best support experience, you need to have subject matter experts on staff and predict when your customers might need them. This uncertainty may lead to understaffing or overstaffing. RWS Language Weaver can help you solve this problem and connect the subject matter experts you already have on staff to your customers regardless of the language they speak.
Using RWS Language Weaver, your agents can translate all necessary communications directly in Live Agent, successfully addressing customer requests even if they don’t speak the language. This allows your team to support more customers with no additional staff. As a result you can improve response times, limit a customer wait times, and increase the pool of customers addressed by your support teams.
Key features
- Understand your customers - Keep your customers happy by addressing their questions and needs in their own language, with high-quality, in context, real-time communication - Extend your brand and customer experience using your Live Agent support
- Save money - Use your existing support staff and respond to your customers immediately - Save the expense of hiring costly multilingual employees - Utilize pre-translated versions of the Quick Text phrases to maximize call volume
- Leverage leading language technology - Connect with your entire customer base by translating in more than 3000 language pairs - Process unlimited volumes of words instantly with a high level of accuracy
Category rankings
As of Sep 12, 2026- Customer Service#477of 1,137Top 42%
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Track daily rank changes, category shifts, and position volatility.
Keyword rankings
RWS Language Weaver for Live Agent ranks for 4 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #9
- Rank #9
- Rank #10
Competitors & alternatives
RWS Language Weaver for Live Agent doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is RWS Language Weaver for Live Agent?
RWS Language Weaver for Live Agent is an app for Salesforce. It currently holds a 4.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2017. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by RWS.
Is RWS Language Weaver for Live Agent free?
RWS Language Weaver for Live Agent does not offer a permanent free plan on Salesforce. Pricing starts at 11000, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses RWS Language Weaver for Live Agent?
RWS Language Weaver for Live Agent is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does RWS Language Weaver for Live Agent rank on Salesforce?
RWS Language Weaver for Live Agent currently sits at position #477 in the Customer Service category on Salesforce. That places it in the top 42% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.