RWS Translation for Knowledge is the #489 ranked customer service app on Salesforce, with a 3.0 average rating from 2 reviews, as a paid app, as of Sep 12, 2026.
RWS Translation for Knowledge is a Salesforce AppExchange app by RWS. With a rating of 3.0★ from 2 reviews, it currently ranks #489 in the Customer Service category.
AppRanks data: RWS Translation for Knowledge ranks #489 in Customer Service on Salesforce AppExchange, placing it in the top 44% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
RWS Translation for Knowledge is a mixed-rating Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by RWS — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About RWS Translation for Knowledge
How RWS Translation for Knowledge works
Huge volumes of Knowledge Article content are often translated with a very manual and fragmented process. Typically, individual users extract content, send it to third party agencies for translation, and then manually import it back into Salesforce.
The Trados Connector for Salesforce Knowledge allows users to easily send content for translation, approve costs and track progress without having to leave the Salesforce platform. Users can now easily deliver high quality translations in their local markets on a global scale.
With the Trados Connector for Knowledge you get:
- An easy-to-use translation platform embedded within your Salesforce platform.
- Cost savings from leveraging smart translation memories and you never paying to translate something twice.
- Ability to access RWS’s Machine Translation for enhanced productivity or ‘no touch’ translation.
- Access on any device wherever you are, with a multi-channel experience available via browser, mobile or tablet.
- Support for RWS Translation Management technology, including Trados, TMS, Managed Translation and WorldServer.
Key features
- Unlock your Salesforce Knowledge • By translating your valuable content into other languages, you’ll share your expertise with a broader audience. • Translate Salesforce information from Knowledge Articles to Document Attachments and Notes Records.
- Deliver translated content quicker • Leverage your language technology investments to translate thousands of articles faster. • Initiate translations from within the Salesforce platform with no need to switch context.
- Gain control and quality • Create, approve and track translation projects with the intuitive dashboard embedded within Salesforce. • Gain visibility of the progress and cost of each project, and save by leveraging RWS Language Technology .
Category rankings
As of Sep 12, 2026- Customer Service#489of 1,137Top 44%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
RWS Translation for Knowledge ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #4
- Rank #10
Competitors & alternatives
RWS Translation for Knowledge doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is RWS Translation for Knowledge?
RWS Translation for Knowledge is an app for Salesforce. It currently holds a 3.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2016. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by RWS.
Is RWS Translation for Knowledge free?
RWS Translation for Knowledge does not offer a permanent free plan on Salesforce. Pricing starts at 29700, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses RWS Translation for Knowledge?
RWS Translation for Knowledge is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does RWS Translation for Knowledge rank on Salesforce?
RWS Translation for Knowledge currently sits at position #489 in the Customer Service category on Salesforce. That places it in the top 43% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.