Sprinklr is the #455 ranked customer service app on Salesforce, with a 3.6 average rating from 5 reviews, with a free plan available, as of Sep 12, 2026.
Sprinklr is a Salesforce AppExchange app by Sprinklr. With a rating of 3.6★ from 5 reviews, it currently ranks #455 in the Customer Service category.
AppRanks data: Sprinklr ranks #455 in Customer Service on Salesforce AppExchange, placing it in the top 41% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Sprinklr is a mixed-rating Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −Average rating below 4.0 (3.6★) — read recent low-star reviews before committing
- −Limited review base (5) — ratings can shift significantly with new feedback
Looking to switch from Sprinklr?
See Sprinklr's alternatives ranked by audit score, rating, and review velocity.
About Sprinklr
How Sprinklr works
Sprinklr for Salesforce empowers service teams to deliver exceptional customer experiences by integrating 30+ digital, voice, and social channels directly into Service Cloud. Agents gain real-time visibility into every interaction, enriched with AI-powered insights, sentiment analysis, and contextual recommendations. With Sprinklr’s co-pilot and automation engine, teams reduce manual work, accelerate resolutions, and personalize support - all within the Salesforce interface.
The connector supports voice CTI integration which provides embedded interaction controls, click-to-dial, outbound campaigns, customisable screen pops. It also supports bi-directional case synchronization, and AI-driven agent assistance, enabling seamless collaboration across service operations. Built for enterprise scale, Sprinklr offers cloud-native fast deployment, robust compliance, and proven ROI - saving thousands of workdays and millions in operational costs. Whether you're replacing Social Studio or scaling omnichannel support, Sprinklr is the trusted choice for unified customer service management on Salesforce.
IMPORTANT: Schedule a 30-min discovery call with Sprinklr before deployment.
Key features
- Omnichannel Engagement in Salesforce Connect 30+ voice, social, and messaging channels directly into Service Cloud for seamless case creation, real-time updates, and unified customer profiles.
- AI Agent Assist & Co-pilot Boost agent productivity with contextual prompts, smart summaries, and next-best actions — reducing fatigue and accelerating resolution.
- Enterprise-Grade Integration Deploy quickly with prebuilt workflows, 750+ AI models, and global compliance - trusted by 150+ enterprises and 14K+ users.
Category rankings
As of Sep 12, 2026- Customer Service#455of 1,137Top 41%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Sprinklr ranks for 4 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #8
- Rank #10
- Rank #7
Competitors & alternatives
Sprinklr doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Sprinklr?
Sprinklr is an app for Salesforce. It currently holds a 3.6-star rating from 5 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Sprinklr.
Is Sprinklr free?
Sprinklr does not offer a permanent free plan on Salesforce. Pricing starts at 60000, and the listed tiers are Enterprise Connector. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Sprinklr?
Sprinklr is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Sprinklr rank on Salesforce?
Sprinklr currently sits at position #455 in the Customer Service category on Salesforce. That places it in the top 40% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Sprinklr integrate with?
Sprinklr lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.