- Category rank
- #453 in Customer Service
- Price from
- $60,000 / company / year (USD)
- Listing audit
- 66/100
Sprinklr Unified CX Connector for Service Cloud is a Salesforce AppExchange app by Sprinklr. With a rating of 3.6★ from 5 reviews, it currently ranks #453 in the Customer Service category.
Sprinklr Unified CX Connector for Service Cloud is the #453 ranked Customer Service app on Salesforce, with a 3.6 average rating from 5 reviews, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Sprinklr Unified CX Connector for Service Cloud ranks #453 of 1,160 in Customer Service on Salesforce. It holds a 3.6★ average from 5 reviews on Salesforce.
Pros
- +Listed on Salesforce since 2017
Cons
- −Average rating below 4.0 (3.6★) — read recent low-star reviews before committing
- −Only 5 reviews — the average can still move with a few new ratings
About Sprinklr Unified CX Connector for Service Cloud
How Sprinklr Unified CX Connector for Service Cloud works
Sprinklr for Salesforce empowers service teams to deliver exceptional customer experiences by integrating 30+ digital, voice, and social channels directly into Service Cloud. Agents gain real-time visibility into every interaction, enriched with AI-powered insights, sentiment analysis, and contextual recommendations. With Sprinklr’s co-pilot and automation engine, teams reduce manual work, accelerate resolutions, and personalize support - all within the Salesforce interface.
The connector supports voice CTI integration which provides embedded interaction controls, click-to-dial, outbound campaigns, customisable screen pops. It also supports bi-directional case synchronization, and AI-driven agent assistance, enabling seamless collaboration across service operations. Built for enterprise scale, Sprinklr offers cloud-native fast deployment, robust compliance, and proven ROI - saving thousands of workdays and millions in operational costs. Whether you're replacing Social Studio or scaling omnichannel support, Sprinklr is the trusted choice for unified customer service management on Salesforce.
IMPORTANT: Schedule a 30-min discovery call with Sprinklr before deployment.
Key features
- Omnichannel Engagement in Salesforce Connect 30+ voice, social, and messaging channels directly into Service Cloud for seamless case creation, real-time updates, and unified customer profiles.
- AI Agent Assist & Co-pilot Boost agent productivity with contextual prompts, smart summaries, and next-best actions — reducing fatigue and accelerating resolution.
