Helpshift: the only mobile-first customer service platform for Salesforce
- Category rank
- #309 in Customer Service
- Price from
- $150 / company / month (USD)
- Listing audit
- 67/100
Helpshift: the only mobile-first customer service platform is a Salesforce AppExchange app by Helpshift, Inc. With a rating of 5.0★ from 1 reviews, it currently ranks #309 in the Customer Service category.
Helpshift: the only mobile-first customer service platform is the #309 ranked Customer Service app on Salesforce, with a 5.0 average rating from 1 review, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
Helpshift: the only mobile-first customer service platform ranks #309 of 1,160 in Customer Service on Salesforce. It holds a 5.0★ average from 1 review on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2016
Cons
- −Only 1 review — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Helpshift: the only mobile-first customer service platform
How Helpshift: the only mobile-first customer service platform works
What if you could eliminate long hold times, automate over 50% of your inbound support requests, and double agent productivity?
Helpshift makes it possible.
World-renowned brands like Zynga, Scopely and Supercell use Helpshift to deliver messaging-first customer service that customers love. Using a combination of bots and AI, our customers are able to efficiently process millions of issues in real-time, while delivering a highly responsive and personalised experience at scale.
Across Helpshift’s 450+ customers, messaging is delivering 35% higher CSAT, while bots and AI are automating over 70% of the tickets, with only 30% going to agents, saving brands millions.
- Easily integrate Helpshift by embedding our SDK into your website and mobile apps.
- Compatible with Omni-Channel.
- Cases are automatically created and integrated into your existing workflows.
- Agents handle cases right within the Service Cloud Console using the integrated Helpshift Messenger.
- Case fields, Salesforce Knowledge, comments, contact details and more between Helpshift and Salesforce are always in sync.
Key features
- Extend your Service Cloud Effectiveness • Native support experiences for mobile apps, websites, social apps, and messaging apps • Asynchronous messaging that allows users to engage on their own time. No waiting or starting over when disconnected
