Virtual Call Centre by CloudSteer for Salesforce AppExchange
Virtual Call Centre by CloudSteer is the #361 ranked customer service app on Salesforce, with a 5.0 average rating from 1 review, as a paid app, as of Sep 8, 2026.
Virtual Call Centre by CloudSteer is a Salesforce AppExchange app by Cloudsteer Technology Pte Ltd. With a rating of 5.0★ from 1 reviews, it currently ranks #361 in the Customer Service category.
AppRanks data: Virtual Call Centre by CloudSteer ranks #361 in Customer Service on Salesforce AppExchange, placing it in the top 33% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Virtual Call Centre by CloudSteer is a category-leading Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Cloudsteer Technology Pte Ltd — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Virtual Call Centre by CloudSteer
How Virtual Call Centre by CloudSteer works
Virtual Call Center is an amazing solution for managing your inbound, outbound or even the missed calls with call recordings, built natively on Force.com. It automates record creation without any user inputs, be it a lead, case or any custom object. VCC overcomes the challenge of user dependency with sure shot adoption. VCC can simply integrate with most phone line service providers. Has an extremely user friendly UI to configure any call forwarding logic, even when users are not logged in, automatically capturing each call, record creation and call recording in mp3 files within Salesforce.com file storage.
Key features
- Call Contact Centre
- Capture every prospect / lead automatically
- Automated Real time Marketing campaign ROI,
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Call RecordingRecord calls for training, compliance, and quality assurance purposes.
Category rankings
As of Sep 9, 2026- Customer Service#361of 1,112Top 33%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Virtual Call Centre by CloudSteer ranks for 4 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Virtual Call Centre by CloudSteer doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Virtual Call Centre by CloudSteer?
Virtual Call Centre by CloudSteer is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2017. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Cloudsteer Technology Pte Ltd.
Is Virtual Call Centre by CloudSteer free?
Virtual Call Centre by CloudSteer does not offer a permanent free plan on Salesforce. Pricing starts at 75, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Virtual Call Centre by CloudSteer?
Virtual Call Centre by CloudSteer is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Virtual Call Centre by CloudSteer rank on Salesforce?
Virtual Call Centre by CloudSteer currently sits at position #361 in the Customer Service category on Salesforce. That places it in the top 32% of 1,112 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.