Customer Stories for Salesforce AppExchange
Customer Stories is the #149 ranked sales intelligence app on Salesforce, with a 2.8 average rating from 18 reviews, with a free plan available, as of July 8, 2026.
Customer Stories is a Salesforce AppExchange app by Salesforce Labs. With a rating of 2.8★ from 18 reviews, it currently ranks #149 in the Sales Intelligence category.
AppRanks data: Customer Stories ranks #149 in Sales Intelligence on Salesforce AppExchange, placing it in the top 43% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Customer Stories is a mixed-rating Salesforce app with a limited review volume. It is listed in the Sales Intelligence category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 18 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Average rating below 4.0 (2.8★) — read recent low-star reviews before committing
- −Limited review base (18) — ratings can shift significantly with new feedback
Looking to switch from Customer Stories?
See Customer Stories's alternatives ranked by audit score, rating, and review velocity.
About Customer Stories
How Customer Stories works
Customer Stories allows you to document and quickly find success stories with your customers, partners, competitive wins, and sales references. This app is based on the application Salesforce uses internally to track similar stories.
Key features
- Easily capture and link Customer Stories to Opportunities
- Custom Search and filter page to easily find the right stories
Category rankings
As of Jul 8, 2026- Sales Intelligence#149of 353Top 43%
- Sales#726of 1,704Top 43%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Customer Storiesdoesn't have curated competitor matchups yet. Other tracked sales intelligence apps on Salesforce:
Frequently asked questions
What is Customer Stories?
Customer Stories is an app for Salesforce. It currently holds a 2.8-star rating from 18 merchant reviews, and it has been listed on the marketplace since 2011. It is listed under the Sales Intelligence category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Who uses Customer Stories?
Customer Stories is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Sales Intelligence category on Salesforce.
Where does Customer Stories rank on Salesforce?
Customer Stories currently sits at position #149 in the Sales Intelligence category on Salesforce. That places it in the top 42% of 353 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.