Work The Lead for Salesforce
- Category rank
- #468 in Customer Service
- Listing audit
- 63/100
Work The Lead is a Salesforce AppExchange app by TeleDirect Communications Inc. With a rating of 4.0★ from 2 reviews, it currently ranks #468 in the Customer Service category.
Work The Lead is the #468 ranked Customer Service app on Salesforce, with a 4.0 average rating from 2 reviews, as a paid app, as of Nov 6, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 6, 2026
Work The Lead ranks #468 of 1,158 in Customer Service on Salesforce. It holds a 4.0★ average from 2 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2007
Cons
- −Only 2 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Work The Lead
How Work The Lead works
TeleDirect Call Center's Work The Lead application allows users to work with a Live 24/7/365 Call Center within their Salesforce application. Work The Lead can accommodate any campaign including product order taking, lead capture, appointment setting, outbound projects, or emergency on call services. If you are planning a marketing campaign, Work The Lead will provide a 800#, call scripting, and integration with your Salesforce account. You can then receive your leads, contacts or orders through Salesforce and set up distribution to your users. It's easy and cost effective.
Work The Lead can assign multiple toll free numbers and distribute leads to multiple users. The data collected by the call center is immediately updated in Contact and Lead records.
Users can flag a contact or a lead for an outbound survey. The survey date is set in Work the Lead and on that date, Work The Lead pulls name and number from the Lead and Contact. As the survey completes Work The Lead updates the Salesforce records call by call.
Key features
- 24/7/365 Live Call Center. All calls handled in the USA.
- Live Scripting, Toll Free Numbers, Pay As You Go, Inbound & Outbound Campaigns
- Multiple User Lead Distribution, Outbound Call Flag for Leads and Contacts
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (1)
role not classified yet
- Lead GenerationCollect and qualify leads through various forms and strategies.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Customer Service#468of 1,158Top 41%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Work The Lead ranks for 11 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #6
- 2.leadRank #7
- Rank #12
Competitors & alternatives
Work The Lead doesn't have curated competitor matchups yet.Other tracked Customer Service apps on Salesforce:
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Frequently asked questions
What is Work The Lead?
Work The Lead is a Salesforce app by TeleDirect Communications Inc, listed in Customer Service. It holds a 4.0-star average from 2 reviews on Salesforce. It has been listed since 2007.
Is Work The Lead free?
No. Work The Lead has no free plan on Salesforce.
Where does Work The Lead rank on Salesforce?
Work The Lead ranks #468 of 1,158 apps in Customer Service on Salesforce.