Work The Lead for Salesforce AppExchange
Work The Lead is the #462 ranked customer service app on Salesforce, with a 4.0 average rating from 2 reviews, as a paid app, as of July 10, 2026.
Work The Lead is a Salesforce AppExchange app by TeleDirect Communications Inc. With a rating of 4.0★ from 2 reviews, it currently ranks #462 in the Customer Service category.
AppRanks data: Work The Lead ranks #462 in Customer Service on Salesforce AppExchange, placing it in the top 42% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Work The Lead is a well-rated Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by TeleDirect Communications Inc — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Work The Lead
How Work The Lead works
TeleDirect Call Center's Work The Lead application allows users to work with a Live 24/7/365 Call Center within their Salesforce application. Work The Lead can accommodate any campaign including product order taking, lead capture, appointment setting, outbound projects, or emergency on call services. If you are planning a marketing campaign, Work The Lead will provide a 800#, call scripting, and integration with your Salesforce account. You can then receive your leads, contacts or orders through Salesforce and set up distribution to your users. It's easy and cost effective.
Work The Lead can assign multiple toll free numbers and distribute leads to multiple users. The data collected by the call center is immediately updated in Contact and Lead records.
Users can flag a contact or a lead for an outbound survey. The survey date is set in Work the Lead and on that date, Work The Lead pulls name and number from the Lead and Contact. As the survey completes Work The Lead updates the Salesforce records call by call.
Key features
- 24/7/365 Live Call Center. All calls handled in the USA.
- Live Scripting, Toll Free Numbers, Pay As You Go, Inbound & Outbound Campaigns
- Multiple User Lead Distribution, Outbound Call Flag for Leads and Contacts
Category rankings
As of Jul 10, 2026- Customer Service#462of 1,107Top 42%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Work The Lead ranks for 10 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #7
- 2.surveyRank #30
- Rank #45
Competitors & alternatives
Work The Leaddoesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Work The Lead?
Work The Lead is an app for Salesforce. It currently holds a 4.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2007. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by TeleDirect Communications Inc.
Is Work The Lead free?
Work The Lead does not offer a permanent free plan on Salesforce. Pricing starts at paid. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Work The Lead?
Work The Lead is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Work The Lead rank on Salesforce?
Work The Lead currently sits at position #462 in the Customer Service category on Salesforce. That places it in the top 42% of 1,107 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does Work The Lead support?
Work The Lead declares support for 2 languages on its Salesforce marketplace listing: en, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.