- Category rank
- #689 in Customer Service
- Price
- Free plan
- Listing audit
- 61/100
Akita is a Salesforce AppExchange app by Akita.
Akita is the #689 ranked Customer Service app on Salesforce, free to use, as of Nov 7, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
Akita ranks #689 of 1,158 in Customer Service on Salesforce. It has no reviews on Salesforce yet. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2014
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Akita
How Akita works
Akita helps businesses retain customers.
We connect to the cloud-based business applications that businesses use including:
* Customer Relationship Management (CRM) * Helpdesk & Customer Service * Email * Marketing * Project Management * Accounting * More
Akita provides businesses with a dynamic timeline of customer interactions, containing data from every department in the business.
We surface the most important information, alerting account managers to important customer interactions such as paid or overdue invoices, open help desk tickets, and project activity.
Finally, we analyze customer data to provide an actionable, prioritized list of at-risk customers. This allows businesses to focus on the most important customer at any given time.
Akita is an innovative product that:
* Integrates in seconds with dozens of popular cloud-based, software-as-a-service applications, * Requires no data entry, * Includes data from every business unit, * Has virtually zero setup costs.
Akita provides enterprise-grade customer intelligence to businesses that lack the resources or expertise to implement an in-house customer retention strategy.
Key features
- Create custom health scores, KPIs, and engagement metrics in Akita and share them with your whole team inside Salesforce!
