Advanced Search Plus vs TranslateBuddy by TaskUs

Struggling to find, update, or export tickets, users, or organizations in Zendesk? Swifteq Advanced Search Plus is here to save the day! With enhanced search capabilities, powerful filters, bulk editing, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds. No more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward. Whether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard. Features That Make Advanced Search Plus Essential ✅ Enhanced Search Capabilities & Accuracy Search smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results. ✅ Search for Tickets, Users, and Organizations Run detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface. ✅ Bulk Editing for Tickets, Users, and Organizations Make large-scale updates in one go without page-by-page limits. Change any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more. Apply changes to up to 1,000 tickets, users, or organizations at once, saving your team hours of manual effort. Unlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster. ✅ Save and Reuse Your Searches Save your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team. ✅ Intuitive User Interface Enjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents. ✅ Export to CSV and PDF Export search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers. ✅ Seamless Zendesk Integration Built exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions. Benefits That Make a Difference 🚀 Save Time and Effort Find and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks. 😌 Reduce Agent Frustration No more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly. 💡 Boost Productivity and Accuracy Keep your data organized and consistent across tickets, users, and organizations. 💰 Lower Operational Costs Streamlined searches and updates mean less wasted time and higher efficiency. 🌍 Support Global Teams With multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat. 💎 Cost-Effective Power Core search and export features remain 100% free. Bulk editing is available as a premium feature for €99/month, allowing up to five bulk actions per session. How It Works Install in Minutes: Get started quickly with a simple setup process—no technical expertise required. Customize Your Search: Define filters and tailor the app to fit your team’s specific needs. Search, Export, or Bulk Edit: Enjoy faster, more accurate searches and updates that make Zendesk work better for you. Support and Resources For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app. About the Developer Advanced Search Plus is developed by Swifteq, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do. 👉 Take Zendesk to the Next Level with Advanced Search Plus

TranslateBuddy An AI-powered assistant for instant, accurate language translations TranslateBuddy is designed to help you work faster and smarter when translating web content. How it works TranslateBuddy instantly translates customer messages from any language into English. It's that easy. What sets TranslateBuddy apart TranslateBuddy's Custom Terminology feature ensures precise multilingual translation of brand names, character names, model names and other unique content every time. Key benefits for your team Multilingual support: Empower representatives to communicate with customers across the globe. Reduced Average Handling Time (AHT): Spend less time on each task by automating manual work. Productivity boost: Translate text in real time. Why TranslateBuddy? Simpler workflows: It's designed to fit seamlessly into your existing processes. Improved communication: Engage customers in their preferred language with accuracy and confidence. Scalability: Manage volumes and support multiple languages with ease. Data Privacy & Security At TaskUs, protecting your data is a top priority. Here's how TranslateBuddy handles customer data: Data minimization: Only the text submitted for translation is processed. No personally identifiable information (PII) is stored beyond what is required to fulfill the translation request. * Encryption in transit: All data transmitted between your Zendesk instance and TranslateBuddy's servers is encrypted using industry-standard TLS (Transport Layer Security). * No unauthorized access: Customer data is never shared with, sold to, or accessed by unauthorized third parties. Access is strictly limited to authenticated services within TaskUs's secure infrastructure. * No data retention: Translated content is not stored or logged after the translation response is delivered. Data is processed ephemerally and discarded immediately. * Compliance: TranslateBuddy is designed in alignment with applicable data protection regulations, including GDPR. TaskUs maintains strict internal controls and conducts regular security reviews to ensure ongoing compliance. For full details on how your data is handled, please review our Privacy Policy. Getting started Simply follow our step-by-step guide through the Zendesk Marketplace. Register your account, receive the API token and key via email and input them into the installation wizard. Once complete, the app seamlessly integrates into your Zendesk Support dashboard. Get Started with TranslateBuddy