Side-by-side comparison · 24 data points
Instant Remote Support and Screen Sharing directly from a ticket
| Zoho Assist Remote Support | Route | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Zoho Assist Remote Support | Route |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 6 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free |
Based on the data on this page, Zoho Assist Remote Support is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Route's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Zoho Assist Remote Support at Free to install, Route at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Zoho Assist Remote Support; mid-market and enterprise support teams with specific feature requirements should evaluate both — Route's 0-review base may include the workflow context that matches your specific use case better than Zoho Assist Remote Support's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Zoho Assist Remote Support audit • Route audit
Both Zoho Assist Remote Support and Route offer paid plans only. Zoho Assist Remote Support starts at Free to install; Route starts at Free. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Zoho Assist Remote Support does carry the larger published review base (6 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Zoho Assist Remote Support has the deeper published review base (6 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Zoho Assist Remote Support typically suits early-stage and growth-mode teams based on its published review base (6 reviews). Route typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Zoho Assist Remote Support and Route both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Route" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
