Is Formcrafts or Macorva cheaper?

Both Formcrafts and Macorva offer paid plans only. Formcrafts starts at Free to install; Macorva starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Should I choose Formcrafts or Macorva?

AppRanks cannot separate these two on rating, because neither publishes one. Formcrafts does carry the larger published review base (21 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Formcrafts or Macorva?

Both apps are one-click installs from the Zendesk Marketplace. Formcrafts has the deeper published review base (21 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Formcrafts typically suits early-stage and growth-mode teams based on its published review base (21 reviews). Macorva typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Formcrafts and Macorva?

Migration support varies by app and category. Formcrafts and Macorva both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Macorva" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Formcrafts vs Macorva — Zendesk

Formcrafts vs Macorva

Name: Formcrafts
Availability: OnlineOnly
Rating: 5 (21 reviews)

Side-by-side comparison · 24 data points

Formcrafts

5.0·21reviews

Create smart ticket forms and customer surveys

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Formcrafts	Macorva
Tagline	“Create smart ticket forms and customer surveys”46 chars	“Seamless customer feedback collection with AI insights and personalized surveys”79 chars
Description	1691 / 5000 chars34% used	2403 / 5000 chars48% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Formcrafts	Macorva
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

Feature comparison between Formcrafts and Macorva
Metric	Formcrafts	Macorva
Rating	5.0 ★	—
Total reviews	21	0
Free plan	Yes	Yes
Pricing	Free to install	Free to install

4. App details

Long-form description · keyword frequency

Formcrafts

What is Formcrafts? Formcrafts is an online tool for creating powerful and intuitive forms - most commonly support ticket forms, multi-step lead generation forms, and customer satisfaction surveys. How does it work? When your customers submit a form created in Formcrafts we automatically create a Zendesk ticket based on that information. We also include custom fields, tags, and file attachments as a part of the ticket. You can also configure your form to update an existing ticket, instead of creating a new one. You can also create customer satisfaction survey (CSAT) and net promoter (NPS) forms in Formcrafts, and use Zendesk triggers to send survey requests to your customers. We send all your satisfaction ratings back into Zendesk. Why choose Formcrafts? Advanced styling and customization options (add logos, images, color schemes, etc ...). Create complex forms with advanced conditional logic. Create multi-step forms. No limit on the number of forms or fields. Choose from over 19 different field types. Filter form insights by time or custom fields (like agent, issue, category, etc ...) Allow customers to attach multiple files Add form collaborators and manage access permissions Share form URL or embed forms on any website, or Help Center Choose from a large number of free form templates Is there a demo I can see? Here is a ticket form with conditional logic in place: How much does it cost to get started? We offer a free 21-day trial, and hands-on support to help you setup. After that we have plans starting from $39 per month. Privacy Formcrafts collects and stores data submitted through your forms. Please read our Privacy Policy for details.

Top keywords

forms9×3.33%
form7×2.59%
formcrafts6×2.22%
ticket5×1.85%
choose3×1.11%
customers3×1.11%
fields3×1.11%
satisfaction3×1.11%
zendesk3×1.11%
add2×0.74%
advanced2×0.74%
conditional2×0.74%

Macorva

Macorva seamlessly integrates with Zendesk to provide a comprehensive customer feedback experience. With Macorva, you can automatically trigger customer surveys at key stages of the resolution process, allowing you to gather real-time feedback and gauge customer sentiment. Customize our mobile-first survey templates to match your branding and goals, and gain valuable insights through real-time analytics and reporting. Macorva also monitors agent performance, tracks customer satisfaction scores, and promotes enhanced customer engagement, resulting in increased loyalty and positive referrals. Key Features: Seamless Integration: Macorva seamlessly fits into your existing Zendesk ticketing system and workflows. Our technology adapts to your environment, minimizing disruption to your operations. Automated Survey Trigger: Macorva automatically sends out customer satisfaction surveys when a support ticket changes. This real-time feedback loop allows organizations to gauge customer sentiment at critical touchpoints. Customizable Survey Templates: Tailor your surveys to match your branding and tone, and automatically generate specific questions that matter most to your organization with Radiant AI. Whether you want to measure response time, agent performance, or overall customer experience, Macorva provides the flexibility to create surveys that align with your goals. Radiant AI® Action Planning: For every survey, Radiant AI automatically generates a unique response plan, addressing customer concerns efficiently and aiding in the refinement of your customer experience strategy.Cn Real-time Analytics: Macorva doesn't just collect feedback; it also provides real-time analytics and reporting that can be delivered automatically to your manager’s inbox. Use this data to spot customer satisfaction trends, find areas to improve, and track the impact of changes to your support process. Weekly AI Performance Reports: Get weekly AI summaries that analyze customer comments and nuanced feedback. These reports link customer feedback to employee development plans, enabling targeted improvement.Stay informed on agent performance and developmental areas, all delivered directly to your inbox. Enhanced Customer Engagement: Macorva's automatic surveys make customers feel heard and valued when it matters most. This timely engagement can lead to more loyalty and positive referrals.

Top keywords

customer14×4.28%
macorva7×2.14%
feedback

Formcrafts vs Macorva

Formcrafts

1. Listing metadata

2. Categories & rankings

Macorva

At a glance

AppRanks verdict

3. Activity in the last 90 days

Formcrafts · 0 changes

Macorva · 1 changes

4. App details

Frequently asked

Is Formcrafts or Macorva cheaper?

Should I choose Formcrafts or Macorva?

Which is faster to set up, Formcrafts or Macorva?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Formcrafts and Macorva?

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