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| User Data | Survey | |
|---|---|---|
| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
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| Developer | ||
| Listed | — | — |
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| Metric | User Data | Survey |
|---|---|---|
| Rating | 3.0 ★ | ★ 5.0 ★ |
| Total reviews | ★ 11k | 49 |
| Free plan | ★ Yes | — |
| Pricing | Free | Multiple plans available |
| Built for Shopify | — | — |
Based on the data on this page, Survey is the stronger choice for most Zendesk Marketplace merchants — 5.0★ vs User Data's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, User Data offers a free tier (Free) while Survey starts at Multiple plans available. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. User Data has the larger user base (11,368 reviews vs 49), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Survey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Survey; mid-market and enterprise merchants with specific feature requirements should evaluate both — User Data's 11,368-review base may include the workflow context that matches your specific use case better than Survey's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: User Data audit • Survey audit
User Data is the cheaper option — it offers a free plan (Free). Survey starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace marketplace; AppRanks mirrors what's listed on each refresh cycle.
Survey has the higher average rating (5.0★ from 49 reviews) compared to User Data (3.0★ from 11,368 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. User Data fits better if you prioritize broader integrations; Survey is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace marketplace. User Data has more onboarding documentation maturity (11,368 reviews vs 49), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
User Data typically suits established stores with steady traffic based on its review-base composition (11,368 reviews). Survey aligns more with early-stage and growth-mode stores (49 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. User Data and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.