Side-by-side comparison · 24 data points
| Simplesat for Support | Survey | |
|---|---|---|
| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Simplesat for Support | Survey |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 28 | ★ 49 |
| Free plan | ★ Yes | — |
| Pricing | Free to install | Multiple plans available |
| Built for Shopify | — | — |
Simplesat for Support and Survey are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. On pricing, Simplesat for Support offers a free tier (Free to install) while Survey starts at Multiple plans available. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Simplesat for Support audit • Survey audit
Simplesat for Support is the cheaper option — it offers a free plan (Free to install). Survey starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace marketplace; AppRanks mirrors what's listed on each refresh cycle.
Simplesat for Support (5.0★, 28 reviews) and Survey (5.0★, 49 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Simplesat for Support fits better if you prioritize broader integrations; Survey is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace marketplace. Survey has more onboarding documentation maturity (49 reviews vs 28), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Simplesat for Support typically suits early-stage and growth-mode stores based on its review-base composition (28 reviews). Survey aligns more with early-stage and growth-mode stores (49 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Simplesat for Support and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Simplesat for Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
