Azure DevOps Integration vs Translate.com by Machine

Azure DevOps integration app is an easy to use integration between Zendesk and Azure DevOps. Support agents can easily create new Azure DevOps work items and get in touch with developers in one place. They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support team and developers in one place. Zendesk - Azure DevOps integration app allows the agents to create Azure DevOps work items from Zendesk ticket easily. Zendesk - Azure DevOps app also allows syncing of comments and status from Azure DevOps to Zendesk and Zendesk to Azure DevOps. The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team. . Zendesk - Azure DevOps integration app comes with a huge number of Premium features. The Zendesk Azure DevOps Integration app is totally flexible to meet your needs. If you have any customization requirements. Please contact at support with your requirements and they will help you to meet your requirements! We bring Zendesk - Azure DevOps integration app closer to your business model requirements! The Zendesk - Azure DevOps app provides huge number of features in the app like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search Work Item, Customize the view, Configure App and much more. Create New Work Item: The Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app. -Link Existing Work Item: The Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket. -Notify linked Work Items: Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying. -Work Item History: In the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item. -Configure App: In the Zendesk-Azure DevOps configure app modal will allow you to map certain fields from Zendesk to Azure DevOps and Azure DevOps to Zendesk. Search Work Item The Search button allows the Zendesk agents to search existing work items. . They can link existing work items to any Zendesk tickets. They can also send the notifications to work items without linking to the current ticket. They can search the work items based on a couple of parameters directly from Azure DevOps. Syncing of Comments and Status: In the Zendesk-Azure DevOps Integration app Syncing lets you enable the syncing of comments,status,attachments from Azure DevOps to Zendesk and syncing of comments from Zendesk to Azure DevOps instantly. The Zendesk - Azure DevOps Integration app is limited to One Project and upto 20 work items per month in free version. Privacy Policy: Your data privacy is important to us. Please review our Privacy Policy at https://devopsintegration.io/privacy. For more information, please visit our website at https://devopsintegration.io/azure-devops-integration

Translate.com for Zendesk Support Make your business global with the Zendesk Translation App. With our high-quality customer support ticket translations from the Zendesk user interface, you will meet international customers’ needs and achieve your business goals. Features 3 clicks to install and start using; 110+ language pairs for human translation and 5,900+ for machine translation; Machine translation by default and human translation on demand; Free machine translation of incoming messages; Multilingual Support; Post-editing by an expert human translator; Checking the order details and tracking the order status; Support tickets translation; Glossary and Translation Memory; Saved internal communication with customers; Expert translations by a chosen language guru; Data privacy and confidentiality. Main Benefits Our Zendesk integration enables you to improve the customer satisfaction rate and boost your revenues. Learn more about how you can take advantage of our services: All-in-one solution (fast turnaround time and automated translation sending option); Choose Professional Human Translation (110+ language pairs available) or Instant Machine Translation (more than 5,900 language pairs) right at the moment of translation; More than 17,000 expert translators are available to handle your incoming and outgoing tickets; Fast ticket resolution and copy-paste elimination. Do not waste time on multiple tabs to translate inbound and outbound messages, as these processes are automated; Take advantage of Translation Glossary & Memory and the option to create your own personalized glossary of field-specific terminology; Communicate with your customers like a native and increase your CSAT score; Be sure that your private information will be safe and secure thanks to advanced HTTPS security and a personal data encryption guarantee. Also, you can hide personal or confidential information from translators; No limits for seeds and the number of characters/words. How it works Install “Translate.com by Machine” Zendesk App; Receive a customer inquiry in your Zendesk in any of 110+ languages; Automatically receive a translation to your native language in real time; Type in an answer in your native language; Translate your response from the native language into the source language in real-time, and send your response out; If machine translation hasn’t met your requirements, forward your response to our human translators, who will quickly translate your text and immediately push your answer to your customer; Job done! Thousands of dollars per agent are saved every month. Install “Translate.com by Machine” Zendesk App and get 50 human translation words and 10 outgoing tickets for fast and effective communication with customers. It’s free of charge, so you can test the benefits of instant machine translation right now! Facts and numbers Since 2011, we have been providing human and machine translation and localization services; 1500+ satisfied clients are currently using Zendesk Translation Integration, and this number is continuing to grow; 56% of customers claim that searching brand information or service details in their native language does matter, even though the price is higher; Common Sense Advisory found that 72% of clients are likely to buy products and services in their language. Want to see how it works? Book a demo. Feel free to reach out to our support team if you need help or have any questions: [email protected]