Aircall for Support vs Relatel af Available

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. More than 500 Zendesk customers trust Aircall to make every voice conversation count! Why choose Aircall + Zendesk? Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here! Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide. 100+ integrations: integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our marketplace! Advanced telephony: drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching. Pricing: flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs. Available on desktop and mobile: variety of desktop, web and mobile apps available to take calls wherever you are. View caller details at a glance On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. Get rid of the busy work When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Leverage advanced phone workflows With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your performance Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage. First, create your account for free (7-day trial with no credit card required) here. Then, go to the Integrations section of the dashboard, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes! Any question? Read our detailed guides on How to setup the Zendesk integration and What Can The Aircall-Zendesk Integration Do? or email us at [email protected]!

Available to all Relatel users on a Zendesk Suite plan or Relatel users with Support + Talk Partner Edition. Learn more about Relatel here and Zendesk plans here. Integrate your Relatel calls with Zendesk and improve agent response time! With the Relatel app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call. The top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, call duration and a "Relatel"-tag. Or create a new ticket and profile for new customers with a single click! Key features: Automatically finds a customer based on the phone number Name and organisation at a glance Quick access to customer profile by clicking their name One click to create a new ticket with call details One click to add call details to an existing ticket Call a customer by clicking their phone number in the user sidebar or ticket editor Data Security and Privacy Data Handling and Security: This app processes customer data to provide call integration functionality between Relatel and Zendesk. We are committed to protecting your data and maintaining the highest security standards: Data Processing: Customer data (phone numbers, names, emails, call timestamps, call duration, employee information) is processed solely for call integration and ticket management functionality Data Storage: The app frontend is hosted on Firebase Hosting, while backend services run on Google Cloud Run. Customer data is primarily stored within your Zendesk instance External API Integration: The app integrates with Relatel API (for call data) and Proventic API (for authentication) using OAuth tokens. All API communications use secure HTTPS protocols Access Control: Data access is restricted to authorized Zendesk users within your organization through Zendesk's built-in authentication system Data Encryption: All data transmission uses industry-standard encryption protocols (HTTPS/TLS) Compliance: We adhere to Zendesk's Developer Terms and maintain compliance with applicable data protection regulations including GDPR No Data Misuse: Customer data is never used for purposes other than the intended app functionality and is never shared with unauthorized third parties Data Retention: Data is retained only as long as necessary for the app's functionality and in accordance with your Zendesk data retention policies Third-Party Services: The app uses Firebase Hosting for frontend delivery and Google Cloud Run for backend services, both of which maintain enterprise-grade security standards For more information about our data handling practices, please refer to the Zendesk Developer Terms. Any questions or feedback? Please feel free to contact us at https://support.available.dk/. You can make feature requests on our support site. Any feedback is greatly appreciated.