Tasks and Subtickets vs Reminders — Zendesk

Reminders vs Tasks and Subtickets

Name: Tasks and Subtickets
Availability: OnlineOnly
Rating: 4 (665 reviews)

Side-by-side comparison · 24 data points

Reminders

4.0·369reviews

Set reminders on tickets and control them like tasks with deadlines

zendeskMultiple plans available

Change

1. Listing metadata

Field-level data

	Tasks and Subtickets	Reminders
Tagline	“Checklists for tickets. Child-parent ticket workflows. Manage projects.”71 chars	“Set reminders on tickets and control them like tasks with deadlines”67 chars
Description	3400 / 5000 chars68% used	2393 / 5000 chars48% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	SweetHawk	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Tasks and Subtickets and Reminders
Metric	Tasks and Subtickets	Reminders
Rating	4.0 ★	4.0 ★
Total reviews	★ 665	369
Free plan	—	—
Pricing	Multiple plans available	Multiple plans available

4. App details

Long-form description · keyword frequency

Tasks and Subtickets

The best way to manage subtickets! Join 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love: "We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them" — Craig Willis, Senior Director Customer Support, Host Analytics "The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail." — Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd When you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically! But that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes! "Very nice and useful app, especially with use of triggers, it can do miracles!" — Viktor Hristovski, IT Support Analyst, Accolade, Inc. Features Create, reorder and complete ad-hoc tasks on any ticket. Convert tasks to new tickets, or link existing tickets to tasks. Save task lists for re-use. Define subtickets to be created automatically in task lists. Create ticket templates for tickets you need more often. Automatically add task lists to tickets using Triggers. Tag the ticket, add comments and/or set ticket field values when tasks become completed. "Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack." — Steve May, Director of IT, Clean Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

tasks11×2.04%
zendesk11×2.04%
tickets10×1.85%
subtickets9×1.67%
ticket7×1.30%
task6×1.11%
lists5×0.93%
automatically4×0.74%
processes4×0.74%
task lists4×0.74%
tasks and subtickets4×0.74%
completed3×0.56%

Reminders

Get reminders for anything on any ticket Already having processed millions of reminders for customers, this next generation Reminders app takes your agent's productivity to the next level! Reminders are like tasks with a due date and any number of assignees who will be notified when the reminder is due. Even though the Reminders app does not care if a ticket is closed, if it's not, you can make automatic updates to tickets as the reminder nears, now enabling powerful timing workflows in true SweetHawk style. Features Set an unlimited number of reminders on a ticket. Agents can include other team members in each reminder they create Agents can opt in and out of reminders with a single click Get popup notifications and/or emails when reminders hit Check reminders off like checklist items Agents keep track of their own reminders in the top bar location Keep track of your entire team's reminders in your account in the nav bar location Filter reminders by date range, ticket, status, assignee or description Agents can each choose if they want reminder notifications by email and/or banners Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

reminders12×3.19%
zendesk7×1.86%
agents6×

Frequently asked

Common questions about this comparison

Is Tasks and Subtickets or Reminders cheaper?

Both Tasks and Subtickets and Reminders offer paid plans only. Tasks and Subtickets starts at Multiple plans available; Reminders starts at Multiple plans available. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Tasks and Subtickets or Reminders?

Tasks and Subtickets (4.0★, 665 reviews) and Reminders (4.0★, 369 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Tasks and Subtickets or Reminders?

AppRanks cannot separate these two on rating — both sit at 4.0★. Tasks and Subtickets does carry the larger published review base (665 vs 369). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Tasks and Subtickets or Reminders?

Both apps are one-click installs from the Zendesk Marketplace. Tasks and Subtickets has the deeper published review base (665 vs 369), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Tasks and Subtickets typically suits early-stage and growth-mode teams based on its published review base (665 reviews). Reminders typically suits early-stage and growth-mode teams based on its published review base (369 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Tasks and Subtickets and Reminders?

Migration support varies by app and category. Tasks and Subtickets and Reminders both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Reminders" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Reminders vs Tasks and Subtickets

Reminders

1. Listing metadata

2. Categories & rankings

Tasks and Subtickets

At a glance

AppRanks verdict

3. Activity in the last 90 days

Tasks and Subtickets · 1 changes

Reminders · 0 changes

4. App details

Frequently asked

Is Tasks and Subtickets or Reminders cheaper?

Which has better reviews, Tasks and Subtickets or Reminders?

Should I choose Tasks and Subtickets or Reminders?

Which is faster to set up, Tasks and Subtickets or Reminders?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Tasks and Subtickets and Reminders?

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