Tasks and Subtickets vs Hide Ticket Fields — Zendesk

Tasks and Subtickets vs Hide Ticket Fields

Name: Tasks and Subtickets
Availability: OnlineOnly
Rating: 4 (665 reviews)

Side-by-side comparison · 24 data points

Tasks and Subtickets

4.0·665reviews

Checklists for tickets. Child-parent ticket workflows. Manage projects.

zendeskMultiple plans available

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1. Listing metadata

Field-level data

	Tasks and Subtickets	Hide Ticket Fields
Tagline	“Checklists for tickets. Child-parent ticket workflows. Manage projects.”71 chars	“Simply choose which ticket fields to hide from agents”53 chars
Description	3400 / 5000 chars68% used	1707 / 5000 chars34% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	SweetHawk	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Tasks and Subtickets and Hide Ticket Fields
Metric	Tasks and Subtickets	Hide Ticket Fields
Rating	4.0 ★	★ 5.0 ★
Total reviews	665	★ 865
Free plan	—	★ Yes
Pricing	Multiple plans available	Free

4. App details

Long-form description · keyword frequency

Tasks and Subtickets

The best way to manage subtickets! Join 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love: "We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them" — Craig Willis, Senior Director Customer Support, Host Analytics "The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail." — Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd When you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically! But that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes! "Very nice and useful app, especially with use of triggers, it can do miracles!" — Viktor Hristovski, IT Support Analyst, Accolade, Inc. Features Create, reorder and complete ad-hoc tasks on any ticket. Convert tasks to new tickets, or link existing tickets to tasks. Save task lists for re-use. Define subtickets to be created automatically in task lists. Create ticket templates for tickets you need more often. Automatically add task lists to tickets using Triggers. Tag the ticket, add comments and/or set ticket field values when tasks become completed. "Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack." — Steve May, Director of IT, Clean Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

tasks11×2.04%
zendesk11×2.04%
tickets10×1.85%
subtickets9×1.67%
ticket7×1.30%
task6×1.11%
lists5×0.93%
automatically4×0.74%
processes4×0.74%
task lists4×0.74%
tasks and subtickets4×0.74%
completed3×0.56%

Hide Ticket Fields

Hide ticket fields you don't want agents to see This simple and straight forward app hides ticket fields you select in the agent interface for all agents. Need more functionality? Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk7×2.61%
agents4×1.49%
tickets4×1.49%
agent3×1.12%
fields3×1.12%
processes3×1.12%

Frequently asked

Common questions about this comparison

Is Tasks and Subtickets or Hide Ticket Fields cheaper?

Hide Ticket Fields is the cheaper option — it offers a free plan (Free). Tasks and Subtickets starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Tasks and Subtickets or Hide Ticket Fields?

Hide Ticket Fields has the higher average rating (5.0★ from 865 reviews) compared to Tasks and Subtickets (4.0★ from 665 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Tasks and Subtickets or Hide Ticket Fields?

Hide Ticket Fields holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Tasks and Subtickets or Hide Ticket Fields?

Both apps are one-click installs from the Zendesk Marketplace. Hide Ticket Fields has the deeper published review base (865 vs 665), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Tasks and Subtickets typically suits early-stage and growth-mode teams based on its published review base (665 reviews). Hide Ticket Fields typically suits early-stage and growth-mode teams based on its published review base (865 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Tasks and Subtickets and Hide Ticket Fields?

Migration support varies by app and category. Tasks and Subtickets and Hide Ticket Fields both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Tasks and Subtickets" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Tasks and Subtickets vs Hide Ticket Fields

Tasks and Subtickets

1. Listing metadata

2. Categories & rankings

Hide Ticket Fields

At a glance

AppRanks verdict

3. Activity in the last 90 days

Tasks and Subtickets · 1 changes

Hide Ticket Fields · 0 changes

4. App details

Frequently asked

Is Tasks and Subtickets or Hide Ticket Fields cheaper?

Which has better reviews, Tasks and Subtickets or Hide Ticket Fields?

Should I choose Tasks and Subtickets or Hide Ticket Fields?

Which is faster to set up, Tasks and Subtickets or Hide Ticket Fields?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Tasks and Subtickets and Hide Ticket Fields?

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