Tasks and Subtickets vs Ticket Manager Plus — Zendesk

Tasks and Subtickets vs Ticket Manager Plus App by LEAFWORKS

Name: Tasks and Subtickets
Availability: OnlineOnly
Rating: 4 (665 reviews)

Side-by-side comparison · 24 data points

Tasks and Subtickets

4.0·665reviews

Checklists for tickets. Child-parent ticket workflows. Manage projects.

zendeskMultiple plans available

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1. Listing metadata

Field-level data

	Tasks and Subtickets	Ticket Manager Plus App by LEAFWORKS
Tagline	“Checklists for tickets. Child-parent ticket workflows. Manage projects.”71 chars	“Multifunctional app for agent superpowers”41 chars
Description	3400 / 5000 chars68% used	2783 / 5000 chars56% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	SweetHawk	Leafworks
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Tasks and Subtickets and Ticket Manager Plus App by LEAFWORKS
Metric	Tasks and Subtickets	Ticket Manager Plus App by LEAFWORKS
Rating	4.0 ★	—
Total reviews	665	0
Free plan	—	★ Yes
Pricing	Multiple plans available	Free 14-day trial

4. App details

Long-form description · keyword frequency

Tasks and Subtickets

The best way to manage subtickets! Join 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love: "We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them" — Craig Willis, Senior Director Customer Support, Host Analytics "The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail." — Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd When you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically! But that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes! "Very nice and useful app, especially with use of triggers, it can do miracles!" — Viktor Hristovski, IT Support Analyst, Accolade, Inc. Features Create, reorder and complete ad-hoc tasks on any ticket. Convert tasks to new tickets, or link existing tickets to tasks. Save task lists for re-use. Define subtickets to be created automatically in task lists. Create ticket templates for tickets you need more often. Automatically add task lists to tickets using Triggers. Tag the ticket, add comments and/or set ticket field values when tasks become completed. "Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack." — Steve May, Director of IT, Clean Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

tasks11×2.04%
zendesk11×2.04%
tickets10×1.85%
subtickets9×1.67%
ticket7×1.30%
task6×1.11%
lists5×0.93%
automatically4×0.74%
processes4×0.74%
task lists4×0.74%
tasks and subtickets4×0.74%
completed3×0.56%

Ticket Manager Plus App by LEAFWORKS

Effective ticket management in Zendesk with the Ticket Manager Plus app The Ticket Manager Plus app is your smart companion for keeping a structured ticket management for the same requesters. Whether you're splitting requesters comments into new tickets or merging several tickets from the same requester into a single view, this app helps you stay organized and efficient, even with high ticket volumes. 🚀 Why Ticket Manager Plus is a game changer Focused ticket splitting - Create new tickets from individual comments and forward them to relevant teams. Clean ticket queues - Merge related tickets from the same requester into one to consolidate communication. Automated data transfer - Key ticket fields are automatically carried over when new tickets are created. 💡Want to consolidate conversations and keep your ticket queue clean? Try the Ticket Manager Plus app today! Take control of your tickets directly in Zendesk Ticket Manager Plus integrates seamlessly with your Zendesk workspace, making it easier than ever to manage ticket threads, delegate work, and maintain visibility across requests. Core Features View ticket comments in organized tabs Unsolved - Shows all active comments from the requester. Solved - Displays all resolved tickets for the requester. Split Tab - A combined view where you can create new tickets from specific comments. Create new tickets from public comments Clone - Creates a new ticket using the original comment as-is. New Split - Allows you to edit the message, apply macros, or customize before sending. Merge tickets into main ticket The requester's comment will be added as an internal note in the main ticket. Merged tickets are automatically marked as Solved to keep your queue clean. Automatic transfer of ticket fields - When using Clone or New Split, the app automatically transfers key ticket details such as: Tags Order numbers Any custom or pre-filled fields Data Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment. App inquiries Contact us if you have any questions, comments, or feature requests regarding this app. About Leafworks At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience. Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

Top keywords

ticket19×

Frequently asked

Common questions about this comparison

Is Tasks and Subtickets or Ticket Manager Plus App by LEAFWORKS cheaper?

Ticket Manager Plus App by LEAFWORKS is the cheaper option — it offers a free plan (Free 14-day trial). Tasks and Subtickets starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Tasks and Subtickets or Ticket Manager Plus App by LEAFWORKS?

AppRanks cannot separate these two on rating, because neither publishes one. Tasks and Subtickets does carry the larger published review base (665 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Tasks and Subtickets or Ticket Manager Plus App by LEAFWORKS?

Both apps are one-click installs from the Zendesk Marketplace. Tasks and Subtickets has the deeper published review base (665 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Tasks and Subtickets typically suits early-stage and growth-mode teams based on its published review base (665 reviews). Ticket Manager Plus App by LEAFWORKS typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Tasks and Subtickets and Ticket Manager Plus App by LEAFWORKS?

Migration support varies by app and category. Tasks and Subtickets and Ticket Manager Plus App by LEAFWORKS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ticket Manager Plus App by LEAFWORKS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Tasks and Subtickets vs Ticket Manager Plus App by LEAFWORKS

Tasks and Subtickets

1. Listing metadata

2. Categories & rankings

Ticket Manager Plus App by LEAFWORKS

At a glance

AppRanks verdict

3. Activity in the last 90 days

Tasks and Subtickets · 1 changes

Ticket Manager Plus App by LEAFWORKS · 0 changes

4. App details

Frequently asked

Is Tasks and Subtickets or Ticket Manager Plus App by LEAFWORKS cheaper?

Should I choose Tasks and Subtickets or Ticket Manager Plus App by LEAFWORKS?

Which is faster to set up, Tasks and Subtickets or Ticket Manager Plus App by LEAFWORKS?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Tasks and Subtickets and Ticket Manager Plus App by LEAFWORKS?

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