AI Customer Service Agent by My AskAI vs WhatsApp Broadcast by Chat Inc

My AskAI is the ultimate easy-to-setup and affordable AI customer service agent for Zendesk. We're one of the most cost effective AI support agent solutions available. Pay one simple price — $0.10 per ticket. Available 24/7 to answer your customers’ questions, trained exclusively on all your Zendesk Guide (and any other help docs), it knows everything about your business. Save your company time and money, and allow your CS team to then spend more time on complex queries and higher-value customers. ⬇️ On average, businesses adopting My AskAI see their “human” support tickets fall by 78%, overnight — check out Customer.io's (SaaS) or Swytch's (ecommerce) Zendesk case studies. 👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away... How does an AI agent in Zendesk work? Once you've created your AI agent for Zendesk and trained it (5-10 mins), you can connect it to your Zendesk account. Then it will act as your 1st line of support — deflecting over 70% of new customer tickets (thank you AI!). It does this by accurately answering your customer's questions using only knowledge you provide to it. Your new AI support agent (chatbot) can: Automatically reply directly to customers contacting via any channel e.g. email, form submission, social media Draft replies, as an internal note, to assist your human agents to review before sending (it’s like having a ChatGPT copilot sitting in your inbox) Reply back and forth with customers to solve complex issues Intelligently handover conversations to your human agents at the right time (based on sentiment, topic, scenario or request) Adapt replies to your company’s style and tone, keeping the essence of your company’s brand by using “Guidance” You can also connect your internal data to provide your AI agent with more information about your customers, e.g. recent orders, subscription plan, and more. Fun fact: We're also 10x cheaper than Intercom's Fin AI. See our full Zendesk setup help docs. Key My AskAI Features Knowledge Improvement Studio: Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more. Integrate Customer Data APIs: Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses. Automated Actions and Tasks: Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more. Sync Knowledge Sources and Websites: Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically. Multilingual and Localization: Get AI responses in 95+ languages with automatic language detection and localization. Analytics and Insights: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions Alerting and Monitoring: Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues. Slack + Microsoft Teams Integrations (Internal Mode): As an internal chatbot for your employees (in Slack or Teams) Even more ways you can use your AI agent: Tickets aren’t the only type of AI bot we can provide you with, My AskAI can also certainly help: Automated Zendesk ticket tagging, all powered by your AI agent An AI agent in your Zendesk Messaging widget AI Copilot with our Chrome Extension With My AskAI, you’ll be an AI maestro in no time! See our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy

Chat Inc - Proactive WhatsApp Push Messaging Chat Inc Proactive is a WhatsApp Messaging add-on for Zendesk Agent Workspace that makes it super easy for you and your team to send and track proactive WhatsApp templates directly from the agent workspace! Available for one-to-one WhatsApp conversations and blast WhatsApp push messaging. One-to-One add-on for Zendesk can help you & your team to: Easily re-open WhatsApp tickets that have closed due to the 24 hour window Let’s you proactively send a WhatsApp Template Message to customers without an open WhatsApp ticket Manage (create,edit,update, delete) WhatsApp Template Messages on your Sunshine Conversations Account Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders Allows agents to see a preview of the WhatsApp template they want to send View sent template message(s) in the agent conversation thread with the customer Automatically create tickets when users reply to WhatsApp template messages sent by agents Support for multiple language Template Messages ** Note: ** This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help. How does this help me? When updating a customer on a support issue via WhatsApp a few days later When opening a new ticket for a customer by sending them a WhatsApp If you want to see sent WhatsApp messages in the ticket If you want to send WhatsApp templates easily from within the agent workspace Blast add-on for Zendesk can help you to: Proactively send out mass WhatsApp templates to tagged contacts Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders Automatically create tickets when users reply to WhatsApp template messages sent by agents Support for multiple language Template Messages How does this help me? When you want to send the same template to multiple contacts When you want to open new tickets for multiple customers by sending them a WhatsApp If you want to send mass WhatsApp templates easily from within the agent workspace Track your messages: View and track single and blast messages to see if they were delivered, read or failed. See message tracking for all sends, by agent and for bulk sends, and easily download tracking details. See how Chat Inc Proactive works here What do you need to use this tool? Admin access to Zendesk Support Admin access to Sunshine Conversations Zendesk Chat Messaging enabled Zendesk Chat enabled Who is Chat Inc? Chat Inc is a global leader in pioneering the future of chat commerce and brings businesses and customers closer through meaningful and frictionless engagement solutions. For pricing and demos, contact [email protected]