AI Customer Service Agent by My AskAI for Zendesk Marketplace
By My AskAI
AI Customer Service Agent by My AskAI is the #87 ranked messaging app on Zendesk, with a 5.0 average rating from 8 reviews, with a free plan available, as of Sep 13, 2026.
AI Customer Service Agent by My AskAI is a Zendesk Marketplace app by My AskAI. With a rating of 5.0★ from 8 reviews, it currently ranks #87 in the Messaging category.
AppRanks data: AI Customer Service Agent by My AskAI ranks #87 in Messaging on Zendesk Marketplace, placing it in the top 46% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
AI Customer Service Agent by My AskAI is a category-leading Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 8 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by My AskAI — established developer track record
Cons
- −Limited review base (8) — ratings can shift significantly with new feedback
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About AI Customer Service Agent by My AskAI
How AI Customer Service Agent by My AskAI works
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My AskAI is the ultimate easy-to-setup and affordable AI customer service agent for Zendesk.
We're one of the most cost effective AI support agent solutions available.
Pay one simple price — $0.10 per ticket.
Available 24/7 to answer your customers’ questions, trained exclusively on all your Zendesk Guide (and any other help docs), it knows everything about your business.
Save your company time and money, and allow your CS team to then spend more time on complex queries and higher-value customers.
⬇️ On average, businesses adopting My AskAI see their “human” support tickets fall by 78%, overnight — check out Customer.io's (SaaS) or Swytch's (ecommerce) Zendesk case studies.
👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away...
How does an AI agent in Zendesk work?
Once you've created your AI agent for Zendesk and trained it (5-10 mins), you can connect it to your Zendesk account.
Then it will act as your 1st line of support — deflecting over 70% of new customer tickets (thank you AI!). It does this by accurately answering your customer's questions using only knowledge you provide to it.
Your new AI support agent (chatbot) can:
Automatically reply directly to customers contacting via any channel e.g. email, form submission, social media
Draft replies, as an internal note, to assist your human agents to review before sending (it’s like having a ChatGPT copilot sitting in your inbox)
Reply back and forth with customers to solve complex issues
Intelligently handover conversations to your human agents at the right time (based on sentiment, topic, scenario or request)
Adapt replies to your company’s style and tone, keeping the essence of your company’s brand by using “Guidance”
You can also connect your internal data to provide your AI agent with more information about your customers, e.g. recent orders, subscription plan, and more.
Fun fact: We're also 10x cheaper than Intercom's Fin AI.
See our full Zendesk setup help docs.
Key My AskAI Features
Knowledge Improvement Studio: Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more.
Integrate Customer Data APIs: Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses.
Automated Actions and Tasks: Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more.
Sync Knowledge Sources and Websites: Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically.
Multilingual and Localization: Get AI responses in 95+ languages with automatic language detection and localization.
Analytics and Insights: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions
Alerting and Monitoring: Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues.
Slack + Microsoft Teams Integrations (Internal Mode): As an internal chatbot for your employees (in Slack or Teams)
Even more ways you can use your AI agent:
Tickets aren’t the only type of AI bot we can provide you with, My AskAI can also certainly help:
Automated Zendesk ticket tagging, all powered by your AI agent
An AI agent in your Zendesk Messaging widget
AI Copilot with our Chrome Extension
With My AskAI, you’ll be an AI maestro in no time!
See our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy
Screenshots
Category rankings
As of Sep 13, 2026- Messaging#87of 193Top 46%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
AI Customer Service Agent by My AskAI doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where AI Customer Service Agent by My AskAI stands in the Messaging category
AI Customer Service Agent by My AskAI ranks #87 of 193 apps in the Messaging category, placing it in the top 46% of the listing.
Frequently asked questions
What is AI Customer Service Agent by My AskAI?
AI Customer Service Agent by My AskAI is an app for Zendesk. It currently holds a 5.0-star rating from 8 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by My AskAI.
Who uses AI Customer Service Agent by My AskAI?
AI Customer Service Agent by My AskAI is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does AI Customer Service Agent by My AskAI rank on Zendesk?
AI Customer Service Agent by My AskAI currently sits at position #87 in the Messaging category on Zendesk. That places it in the top 45% of 193 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.