WhatsApp Broadcast by Chat Inc is the #30 ranked messaging app on Zendesk, with a 4.0 average rating from 6 reviews, with a free plan available, as of Sep 3, 2026.
WhatsApp Broadcast by Chat Inc is a Zendesk Marketplace app by Chat Inc. With a rating of 4.0★ from 6 reviews, it currently ranks #30 in the Messaging category.
AppRanks data: WhatsApp Broadcast by Chat Inc ranks #30 in Messaging on Zendesk Marketplace, placing it in the top 16% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
WhatsApp Broadcast by Chat Inc is a well-rated Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Chat Inc — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
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About WhatsApp Broadcast by Chat Inc
How WhatsApp Broadcast by Chat Inc works
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Chat Inc - Proactive WhatsApp Push Messaging
Chat Inc Proactive is a WhatsApp Messaging add-on for Zendesk Agent Workspace that makes it super easy for you and your team to send and track proactive WhatsApp templates directly from the agent workspace!
Available for one-to-one WhatsApp conversations and blast WhatsApp push messaging.
One-to-One add-on for Zendesk can help you & your team to:
Easily re-open WhatsApp tickets that have closed due to the 24 hour window
Let’s you proactively send a WhatsApp Template Message to customers without an open WhatsApp ticket
Manage (create,edit,update, delete) WhatsApp Template Messages on your Sunshine Conversations Account
Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders
Allows agents to see a preview of the WhatsApp template they want to send
View sent template message(s) in the agent conversation thread with the customer
Automatically create tickets when users reply to WhatsApp template messages sent by agents
Support for multiple language Template Messages
Note: **
This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.
How does this help me?
When updating a customer on a support issue via WhatsApp a few days later
When opening a new ticket for a customer by sending them a WhatsApp
If you want to see sent WhatsApp messages in the ticket
If you want to send WhatsApp templates easily from within the agent workspace
Blast add-on for Zendesk can help you to:
Proactively send out mass WhatsApp templates to tagged contacts
Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders
Automatically create tickets when users reply to WhatsApp template messages sent by agents
Support for multiple language Template Messages
How does this help me?
When you want to send the same template to multiple contacts
When you want to open new tickets for multiple customers by sending them a WhatsApp
If you want to send mass WhatsApp templates easily from within the agent workspace
Track your messages:
View and track single and blast messages to see if they were delivered, read or failed. See message tracking for all sends, by agent and for bulk sends, and easily download tracking details.
See how Chat Inc Proactive works here
What do you need to use this tool?
Admin access to Zendesk Support
Admin access to Sunshine Conversations
Zendesk Chat Messaging enabled
Zendesk Chat enabled
Who is Chat Inc?
Chat Inc is a global leader in pioneering the future of chat commerce and brings businesses and customers closer through meaningful and frictionless engagement solutions.
For pricing and demos, contact [email protected]
Screenshots
Category rankings
As of Sep 4, 2026- Messaging#30of 189Top 16%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
WhatsApp Broadcast by Chat Inc doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where WhatsApp Broadcast by Chat Inc stands in the Messaging category
WhatsApp Broadcast by Chat Inc ranks #30 of 189 apps in the Messaging category, placing it in the top 16% of the listing.
Frequently asked questions
What is WhatsApp Broadcast by Chat Inc?
WhatsApp Broadcast by Chat Inc is an app for Zendesk. It currently holds a 4.0-star rating from 6 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Chat Inc.
Who uses WhatsApp Broadcast by Chat Inc?
WhatsApp Broadcast by Chat Inc is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does WhatsApp Broadcast by Chat Inc rank on Zendesk?
WhatsApp Broadcast by Chat Inc currently sits at position #30 in the Messaging category on Zendesk. That places it in the top 16% of 189 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.