SendSafely for Zendesk

Secure Data Exchange Made Simple

SendSafely allows your support team, and AI agents to securely send, receive, and store sensitive files and messages within Zendesk using end-to-end encryption, ensuring compliance and enhancing customer trust. Manage encrypted attachments effortlessly with seamless integration across both the Agent Workspace and Zendesk Messenger, including automated secure data collection initiated by AI agents.

End-to-End Encryption: All files and messages are encrypted before upload and decrypted only by authorized recipients. Sensitive data never touches Zendesk servers, meaning neither Zendesk, SendSafely, or anyone else has access.

Customizable Security Settings: Configure authentication, access controls, and automated data expiration and deletion to match your organization's policies.

Large File Support: Send and receive files up to 10GB, far exceeding Zendesk's standard limits.

Key Features

Secure Customer Uploads

Let customers submit sensitive files via the Zendesk Support Portal using the SendSafely Portal Widget, with full encryption and no size caps.

Seamless Agent Experience

Manage sending and receiving encrypted files directly from the Zendesk Agent Workspace sidebar—no switching between tools.