SendSafely for Zendesk Marketplace
SendSafely is the #2 ranked messaging app on Zendesk, with a 4.0 average rating from 64 reviews, with a free plan available, as of Sep 9, 2026.
SendSafely is a Zendesk Marketplace app by SendSafely.com. With a rating of 4.0★ from 64 reviews, it currently ranks #2 in the Messaging category.
AppRanks data: SendSafely ranks #2 in Messaging on Zendesk Marketplace, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SendSafely is a well-rated Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 64 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by SendSafely.com — established developer track record
Cons
- −Limited review base (64) — ratings can shift significantly with new feedback
Looking to switch from SendSafely?
See SendSafely's alternatives ranked by audit score, rating, and review velocity.
About SendSafely
How SendSafely works
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Secure Data Exchange Made Simple
SendSafely allows your support team, and AI agents to securely send, receive, and store sensitive files and messages within Zendesk using end-to-end encryption, ensuring compliance and enhancing customer trust. Manage encrypted attachments effortlessly with seamless integration across both the Agent Workspace and Zendesk Messenger, including automated secure data collection initiated by AI agents.
End-to-End Encryption: All files and messages are encrypted before upload and decrypted only by authorized recipients. Sensitive data never touches Zendesk servers, meaning neither Zendesk, SendSafely, or anyone else has access.
Customizable Security Settings: Configure authentication, access controls, and automated data expiration and deletion to match your organization's policies.
Large File Support: Send and receive files up to 10GB, far exceeding Zendesk's standard limits.
Key Features
Secure Customer Uploads
Let customers submit sensitive files via the Zendesk Support Portal using the SendSafely Portal Widget, with full encryption and no size caps.
Seamless Agent Experience
Manage sending and receiving encrypted files directly from the Zendesk Agent Workspace sidebar—no switching between tools.
Automated Secure File Collection with AI Integration
Allow AI agents to request and collect encrypted files through Zendesk Messenger without human interaction, streamlining workflows without compromising security.
Flexible Integration Options
Use the SendSafely Dropzone to collect files securely even outside the Zendesk Support Portal.
Ideal For
Customer Facing Teams: Securely handle sensitive information such as PII, credentials, or legal documents.
IT and Compliance Departments: Ensure adherence to HIPAA, GDPR, CCPA, and internal data protection policies.
Organizations in Regulated Industries: A trusted solution for businesses in Healthcare, Fintech, Gaming, and Education.
Getting Started
The SendSafely Zendesk integration requires an active SendSafely subscription. New users can start with a free 30-day trial at https://www.sendsafely.com.
Resources
Zendesk Integration Overview: https://www.sendsafely.com/customer-service-integrations/zendesk/
Contact Sales: [email protected]
Screenshots
Category rankings
As of Sep 9, 2026- Messaging#2of 192Top 2%
- Security, Risk and Compliance#3of 97Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
SendSafely doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where SendSafely stands in the Messaging category
SendSafely ranks #2 of 192 apps in the Messaging category, placing it in the top 2% of the listing.
Frequently asked questions
What is SendSafely?
SendSafely is an app for Zendesk. It currently holds a 4.0-star rating from 64 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SendSafely.com.
Who uses SendSafely?
SendSafely is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does SendSafely rank on Zendesk?
SendSafely currently sits at position #2 in the Messaging category on Zendesk. That places it in the top 1% of 192 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.