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| User Data | Support SDK Metadata | |
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| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
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| Metric | User Data | Support SDK Metadata |
|---|---|---|
| Rating | 3.0 ★ | 3.0 ★ |
| Total reviews | ★ 11k | 75 |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
| Built for Shopify | — | — |
User Data and Support SDK Metadata are evenly matched on rating (3.0★ vs 3.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: User Data at Free, Support SDK Metadata at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. User Data has the larger user base (11,368 reviews vs 75), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Support SDK Metadata's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: User Data audit • Support SDK Metadata audit
Both User Data and Support SDK Metadata offer paid plans only. User Data starts at Free; Support SDK Metadata starts at Free. Compare the per-tier features in the Pricing section above before committing.
User Data (3.0★, 11,368 reviews) and Support SDK Metadata (3.0★, 75 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. User Data fits better if you prioritize broader integrations; Support SDK Metadata is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace marketplace. User Data has more onboarding documentation maturity (11,368 reviews vs 75), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
User Data typically suits established stores with steady traffic based on its review-base composition (11,368 reviews). Support SDK Metadata aligns more with early-stage and growth-mode stores (75 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. User Data and Support SDK Metadata both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Support SDK Metadata" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.