Record vs Survey — Zendesk

Record vs Survey

Side-by-side comparison · 24 data points

Record

1.0·2reviews

Stop wasting time. Let your users record their issues with all the data included

zendeskFree

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1. Listing metadata

Field-level data

	Record	Survey
Tagline	“Stop wasting time. Let your users record their issues with all the data included”80 chars	“Custom survey forms that seamlessly integrate with tickets”58 chars
Description	1748 / 5000 chars35% used	2609 / 5000 chars52% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Record By Tuto	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

Feature comparison between Record and Survey
Metric	Record	Survey
Rating	1.0 ★	★ 5.0 ★
Total reviews	2	★ 49
Free plan	★ Yes	—
Pricing	Free	Multiple plans available

Keyword	Record	Survey
analytics	Not ranked	#6
triage response automation	Not ranked	#6
triage response	Not ranked	#7

4. App details

Long-form description · keyword frequency

Record

Record is the first support communication tool for support teams and their users. With Record, you can let your users share their problems visually with all the data needed like console logs and networks, to reduce the average handle time per ticket, and increase overall user satisfaction. It will help you understand your users better, and it will help your user to communicate better. The Record-Zendesk integration unlocks a whole new world of possibilities that power-up both platforms. Now you can ask your users to create a record directly from the Zendesk ticket, and get the recording back to the ticket without leaving your main support OS. More than that, users can start the support journey by recording their issues using Record and it will automatically open a new ticket in your Zendesk account. Why Using Record? Reduce ticket handle time - Stop corresponding back and forth to get what you need to start investigating the issue. Let your user expressing themselfs with better expiriance, and get all you need to start solving their issues. Share & Collaborate - you can share any user record internally with your R&D and Product teams, for better conversation and resolution of what your user is experiencing. Security and Privacy first - you can control what has been recorded. Use our special security and privacy feature to mask or block elements from your product from being recorded. Record Tickets - let your customers record issues with voice and with a visual representation of the issue. The record, console log and network data will come directly into the agents account. How to get started? Getting started is simple. Just click install. Need help? Visit our Help Center or contact us at [email protected].

Top keywords

record9×3.11%
support5×1.73%
ticket5×1.73%
user5×1.73%
users5×1.73%
better4×1.38%
issues3×1.04%
share3×1.04%
start3×1.04%
account2×0.69%
back2×0.69%
console2×0.69%

Survey

Custom survey forms that seamlessly integrate into tickets The Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction. Unlimited surveys Create as many surveys as you need. Unlimited questions Ask any number of questions per survey. Seamless integration Include surveys in customer emails going out from Zendesk. Send surveys in Sunshine Conversations. Store responses directly in ticket fields for easy reporting. Trigger workflows, actions or other surveys based on survey responses. Synchronize with Zendesk's built-in satisfaction rating. Multi-brand Support for branded survey pages, based on the ticket brand. Multilingual Reach a global audience with surveys in any of your customer's languages. Many question types Good/Bad Happy/Indifferent/Sad 1-5 star rating 0-10 NPS style rating Single select Multiple choice Free text Question conditions Only show questions based on whether satisfaction is good or bad. Do not repeat questions to same customer if already asked within the last X days. Reporting Powerful built-in reporting. Ease of integration with Zendesk explore by syncing survey answers into custom ticket fields. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk10×2.60%
surveys7×

Frequently asked

Common questions about this comparison

Is Record or Survey cheaper?

Record is the cheaper option — it offers a free plan (Free). Survey starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Record or Survey?

Survey has the higher average rating (5.0★ from 49 reviews) compared to Record (1.0★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Record or Survey?

Survey holds the higher average rating (5.0★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Record or Survey?

Both apps are one-click installs from the Zendesk Marketplace. Survey has the deeper published review base (49 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Record typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Survey typically suits early-stage and growth-mode teams based on its published review base (49 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Record and Survey?

Migration support varies by app and category. Record and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Record" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Record vs Survey

Record

1. Listing metadata

2. Categories & rankings

Survey

At a glance

AppRanks verdict

3. Search rankings

4. App details

Frequently asked

Is Record or Survey cheaper?

Which has better reviews, Record or Survey?

Should I choose Record or Survey?

Which is faster to set up, Record or Survey?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Record and Survey?

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