Is Call Insights & Summary by Pluno or Zoom Meetings by Faye cheaper?

Both Call Insights & Summary by Pluno and Zoom Meetings by Faye offer paid plans only. Call Insights & Summary by Pluno starts at Free; Zoom Meetings by Faye starts at Free. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Call Insights & Summary by Pluno or Zoom Meetings by Faye?

Call Insights & Summary by Pluno has the higher average rating (5.0★ from 14 reviews) compared to Zoom Meetings by Faye (2.0★ from 3 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Call Insights & Summary by Pluno or Zoom Meetings by Faye?

Call Insights & Summary by Pluno holds the higher average rating (5.0★ vs 2.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Call Insights & Summary by Pluno or Zoom Meetings by Faye?

Both apps are one-click installs from the Zendesk Marketplace. Call Insights & Summary by Pluno has the deeper published review base (14 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Call Insights & Summary by Pluno typically suits early-stage and growth-mode teams based on its published review base (14 reviews). Zoom Meetings by Faye typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Call Insights & Summary by Pluno and Zoom Meetings by Faye?

Migration support varies by app and category. Call Insights & Summary by Pluno and Zoom Meetings by Faye both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zoom Meetings by Faye" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Call Insights & vs Zoom Meetings by Faye — Zendesk

Call Insights & Summary by Pluno vs Zoom Meetings by Faye

Side-by-side comparison · 24 data points

Call Insights & Summary by Pluno

5.0·14reviews

Automatically extract summaries, transcripts, and insights from customer calls.

zendeskFree

Change

1. Listing metadata

Field-level data

	Call Insights & Summary by Pluno	Zoom Meetings by Faye
Tagline	“Automatically extract summaries, transcripts, and insights from customer calls.”79 chars	“Deliver more personalized service with the Zoom for Zendesk integrations”72 chars
Description	1800 / 5000 chars36% used	3084 / 5000 chars62% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Pluno	Faye Digital
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Call Insights & Summary by Pluno and Zoom Meetings by Faye
Metric	Call Insights & Summary by Pluno	Zoom Meetings by Faye
Rating	★ 5.0 ★	2.0 ★
Total reviews	★ 14	3
Free plan	Yes	Yes
Pricing	Free	Free

Keyword	Call Insights & Summary by Pluno	Zoom Meetings by Faye
assurance	Not ranked	#16

5. App details

Long-form description · keyword frequency

Call Insights & Summary by Pluno

With Pluno Call Insights and Summary app you can: Transcribe conversations: Automatically turns call audio into text. Analyse content: AI-powered querying allowing you to detect key discussion points like pricing, next steps, or customer sentiment. Summarise: Produces concise, easy-to-read summaries of the conversation. Fetch insights: Find out actionable items and important topics for quick review. Support workflows: Organise information for sales, support, or research teams to save time and make smarter decisions. How it works Connect your Zendesk instance. Enable Call Summaries and set summary instructions in plain text in the Pluno dashboard. The summaries will be automatically posted as internal note inside the ticket. Pricing Free forever. FAQ (highlights) Can it summarise long conversations? Yes, it generates short, structured summaries highlighting main topics and action items based on your instructions. Can it handle multiple languages? Yes. It’s fully AI-powered and supports a wide range of languages automatically, without extra setup. Can I trigger summaries automatically after a call ends? Yes. Once enabled in the Pluno dashboard, summaries are generated automatically after each call is logged. Can I ask the AI specific questions about a call? Yes. You can query the transcript directly (e.g. “What did the customer ask about pricing?”). Security & Compliance SOC 2 Type II certified; scoped permissions only; documented retention. Data used solely to provide the feature; no third-party resale. Read our security and data protection policies. Support & Maintenance Reach us via our website, or email - your call Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog

Top keywords

call7×2.66%
summaries6×2.28%
automatically5×1.90%
yes4×1.52%
pluno3×1.14%
pricing3×1.14%
support3×1.14%
ai-powered2×0.76%
ask2×0.76%
conversations2×0.76%
customer2×0.76%
dashboard2×0.76%

Zoom Meetings by Faye

Check out our other Zoom Integrations Zoom app in the Zoom marketplace With the Zoom Meetings by Faye Integration, resolve customer inquiries faster, simplify workflows and deliver more personalized service. Schedule and launch a Zoom meeting from within Zendesk Save and access meeting recordings, notes and key details in Zendesk Functionality Offer more personalized face-to-face service Certain support inquiries may require a more personal experience such as helping the customer with a physical set-up, recommending a product or taking a look at their environment. In such cases an agent can easily schedule a Zoom Meeting right from within Zendesk. In agent workspace schedule an upcoming zoom meeting and send it to the customer via a calendar invite. Simplify agent workflows Having to login to multiple systems is cumbersome and a waste of time for agents. With this integration, instantly launch a new or schedule Zoom meeting right from within Zendesk. Launch a new or scheduled Zoom meeting from within Agent workspace without having to separately login to Zoom Eliminate data silos It's frustrating for agents to not have key context from previous customer interactions as it impacts their ability to help resolve an inquiry. With this integration access all relevant context anytime within Zendesk. The Zoom Meeting details, recording, transcript, chat, duration and any notes after a call are directly saved within Zendesk as an internal note. Easily access them anytime for future context or quality assurance. Security and data handling Data utilized by the Zendesk/Zoom applications includes account identifiers and profile data (Zoom User ID, Zendesk User ID, Zendesk Domain, Zoom Domain, name, email), plus ticket information, signatures (Zoom App), and meeting recordings. Data is encrypted at rest and in transit using strong standards (AES-GCM 256 at rest; AES 256 with SHA 384 or better in transit). Data is stored in secure US-based cloud data centers. Data is retained only as long as needed while the applications are in use, and geographic/location data is not retained. Access is limited to necessary members of Faye's development and infrastructure teams. Faye does not transfer or process application data outside of supporting the integrations. For more details, see: Zendesk/Zoom Applications Security FAQs This integration is commissioned and funded by Zendesk and provided by Faye Zendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product. Faye built, maintains, and supports this integration and your use is governed by the agreement provided by Faye. Please contact Faye for any integration questions and support. Installation: This integration requires a two part installation: Install the integration from this listing by clicking 'Install' at the top of this page. Then, select this listing on the Zoom marketplace and install the integration from that marketplace as well. Once you install from both pages you will complete the set-up process.

Call Insights & Summary by Pluno vs Zoom Meetings by Faye

Call Insights & Summary by Pluno

1. Listing metadata

2. Categories & rankings

Zoom Meetings by Faye

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Call Insights & Summary by Pluno · 4 changes

Zoom Meetings by Faye · 0 changes

5. App details

Frequently asked

Is Call Insights & Summary by Pluno or Zoom Meetings by Faye cheaper?

Which has better reviews, Call Insights & Summary by Pluno or Zoom Meetings by Faye?

Should I choose Call Insights & Summary by Pluno or Zoom Meetings by Faye?

Which is faster to set up, Call Insights & Summary by Pluno or Zoom Meetings by Faye?

Which works better for small vs large Zendesk Marketplace support teams?

See full keyword rankings, install trends, and weekly alerts

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Can I migrate data between Call Insights & Summary by Pluno and Zoom Meetings by Faye?