Side-by-side comparison · 24 data points
| Helpshift Chat | ChatGPT AI Copilot by Macha | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Build AI agents that automate any Zendesk workflow. Chat with Agent Copilot to solve tickets faster — right inside Zendesk.
| Metric | Helpshift Chat | ChatGPT AI Copilot by Macha |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 71 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Based on the data on this page, ChatGPT AI Copilot by Macha is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Helpshift Chat's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Helpshift Chat at Free to install, ChatGPT AI Copilot by Macha at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to ChatGPT AI Copilot by Macha; mid-market and enterprise support teams with specific feature requirements should evaluate both — Helpshift Chat's 0-review base may include the workflow context that matches your specific use case better than ChatGPT AI Copilot by Macha's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Helpshift Chat audit • ChatGPT AI Copilot by Macha audit
| Keyword | Helpshift Chat | ChatGPT AI Copilot by Macha |
|---|---|---|
| chatgpt | Not ranked | #1 |
| tickets faster | Not ranked | #11 |
| both ways | Not ranked | #23 |
Both Helpshift Chat and ChatGPT AI Copilot by Macha offer paid plans only. Helpshift Chat starts at Free to install; ChatGPT AI Copilot by Macha starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. ChatGPT AI Copilot by Macha does carry the larger published review base (71 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. ChatGPT AI Copilot by Macha has the deeper published review base (71 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Helpshift Chat typically suits early-stage and growth-mode teams based on its published review base (0 reviews). ChatGPT AI Copilot by Macha typically suits early-stage and growth-mode teams based on its published review base (71 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Helpshift Chat and ChatGPT AI Copilot by Macha both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Helpshift Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
