Helpshift Chat for Zendesk Marketplace
Helpshift Chat is the #67 ranked messaging app on Zendesk, with a free plan available, as of Sep 11, 2026.
Helpshift Chat is a Zendesk Marketplace app by Helpshift Technologies.
AppRanks data: Helpshift Chat ranks #67 in Messaging on Zendesk Marketplace, placing it in the top 35% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Helpshift Chat is a newly-listed Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Helpshift Technologies — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Helpshift Chat?
See Helpshift Chat's alternatives ranked by audit score, rating, and review velocity.
About Helpshift Chat
How Helpshift Chat works
What if you could eliminate long hold times, automate over 50% of your inbound support requests, and double agent productivity?
Helpshift makes it possible.
World-renowned brands like Target, Honeywell and Supercell use Helpshift to deliver messaging-first customer service that customers love. Using a combination of bots and AI, our customers are able to efficiently process millions of issues in real-time, while delivering a highly responsive and personalized experience at scale.
Across Helpshift’s 450+ customers, messaging is delivering 35% higher CSAT, while bots and AI are automating over 70% of the tickets, with only 30% going to agents, saving brands millions.
Ready-to-go, Lightning-ready Salesforce Integration
- Easily integrate Helpshift by embedding our SDK into your website and mobile apps.
- Cases are automatically created and integrated into your existing workflows.
- Agents handle cases right within the Service Cloud Console using the integrated Helpshift Messenger.
Screenshots
Category rankings
As of Sep 11, 2026- Messaging#67of 193Top 35%
- AI and Bots#118of 383Top 31%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Helpshift Chat doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where Helpshift Chat stands in the Messaging category
Helpshift Chat ranks #67 of 193 apps in the Messaging category, placing it in the top 35% of the listing.
Frequently asked questions
What is Helpshift Chat?
Helpshift Chat is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Helpshift Technologies.
Who uses Helpshift Chat?
Helpshift Chat is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does Helpshift Chat rank on Zendesk?
Helpshift Chat currently sits at position #67 in the Messaging category on Zendesk. That places it in the top 35% of 193 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.