Side-by-side comparison · 24 data points
| Helpshift Chat | Hide Ticket Fields | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Helpshift Chat | Hide Ticket Fields |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 865 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free |
Based on the data on this page, Hide Ticket Fields is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Helpshift Chat's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Helpshift Chat at Free to install, Hide Ticket Fields at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Hide Ticket Fields has the larger user base (865 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Helpshift Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Hide Ticket Fields; mid-market and enterprise support teams with specific feature requirements should evaluate both — Helpshift Chat's 0-review base may include the workflow context that matches your specific use case better than Hide Ticket Fields's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Helpshift Chat audit • Hide Ticket Fields audit
Both Helpshift Chat and Hide Ticket Fields offer paid plans only. Helpshift Chat starts at Free to install; Hide Ticket Fields starts at Free. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Hide Ticket Fields does carry the larger published review base (865 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Hide Ticket Fields has the deeper published review base (865 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Helpshift Chat typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Hide Ticket Fields typically suits early-stage and growth-mode teams based on its published review base (865 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Helpshift Chat and Hide Ticket Fields both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Helpshift Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
