Side-by-side comparison · 24 data points
Auto assign tickets to current users when they open a ticket
| User Unassignment Manager | Hide Ticket Fields | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | User Unassignment Manager | Hide Ticket Fields |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 3 | ★ 865 |
| Free plan | — | ★ Yes |
| Pricing | $1.66 per agent, per month | ★ Free |
User Unassignment Manager and Hide Ticket Fields are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Hide Ticket Fields offers a free tier (Free) while User Unassignment Manager starts at $1.66 per agent, per month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Hide Ticket Fields has the larger user base (865 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. User Unassignment Manager's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: User Unassignment Manager audit • Hide Ticket Fields audit
Hide Ticket Fields is the cheaper option — it offers a free plan (Free). User Unassignment Manager starts at $1.66 per agent, per month. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
User Unassignment Manager (5.0★, 3 reviews) and Hide Ticket Fields (5.0★, 865 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Hide Ticket Fields does carry the larger published review base (865 vs 3). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Hide Ticket Fields has the deeper published review base (865 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
User Unassignment Manager typically suits early-stage and growth-mode teams based on its published review base (3 reviews). Hide Ticket Fields typically suits early-stage and growth-mode teams based on its published review base (865 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. User Unassignment Manager and Hide Ticket Fields both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from User Unassignment Manager" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
