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Side-by-side comparison · 24 data points
| Ticket Analytics | Genesys Cloud | |
|---|---|---|
| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Ticket Analytics | Genesys Cloud |
|---|---|---|
| Rating | 4.0 ★ | 4.0 ★ |
| Total reviews | ★ 749 | 11 |
| Free plan | — | ★ Yes |
| Pricing | Multiple plans available | Free to install |
| Built for Shopify | — | — |
Ticket Analytics and Genesys Cloud are evenly matched on rating (4.0★ vs 4.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. On pricing, Genesys Cloud offers a free tier (Free to install) while Ticket Analytics starts at Multiple plans available. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Ticket Analytics has the larger user base (749 reviews vs 11), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Genesys Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Ticket Analytics audit • Genesys Cloud audit
Genesys Cloud is the cheaper option — it offers a free plan (Free to install). Ticket Analytics starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace marketplace; AppRanks mirrors what's listed on each refresh cycle.
Ticket Analytics (4.0★, 749 reviews) and Genesys Cloud (4.0★, 11 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Ticket Analytics fits better if you prioritize broader integrations; Genesys Cloud is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace marketplace. Ticket Analytics has more onboarding documentation maturity (749 reviews vs 11), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Ticket Analytics typically suits early-stage and growth-mode stores based on its review-base composition (749 reviews). Genesys Cloud aligns more with early-stage and growth-mode stores (11 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Ticket Analytics and Genesys Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Genesys Cloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.