Side-by-side comparison · 24 data points
Link Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg & WooCommerce with Zendesk
| ChannelReply | Survey | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | ChannelReply | Survey |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | ★ 167 | 49 |
| Free plan | ★ Yes | — |
| Pricing | Free to install | Multiple plans available |
Based on the data on this page, Survey is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs ChannelReply's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, ChannelReply offers a free tier (Free to install) while Survey starts at Multiple plans available. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
ChannelReply has the larger user base (167 reviews vs 49), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Survey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Survey; mid-market and enterprise support teams with specific feature requirements should evaluate both — ChannelReply's 167-review base may include the workflow context that matches your specific use case better than Survey's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ChannelReply audit • Survey audit
| Keyword | ChannelReply | Survey |
|---|---|---|
| analytics | Not ranked | #6 |
| triage response automation | Not ranked | #6 |
| triage response | Not ranked | #7 |
ChannelReply is the cheaper option — it offers a free plan (Free to install). Survey starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
Survey has the higher average rating (5.0★ from 49 reviews) compared to ChannelReply (4.0★ from 167 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Survey holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. ChannelReply has the deeper published review base (167 vs 49), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
ChannelReply typically suits early-stage and growth-mode teams based on its published review base (167 reviews). Survey typically suits early-stage and growth-mode teams based on its published review base (49 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. ChannelReply and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
