Side-by-side comparison · 24 data points
Boost team performance using the Zendesk for Microsoft Teams Integration
| Microsoft Teams for Support | Deflection AI by Pluno | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Get up to 70% resolution rate with AI that learns from your past tickets.
| Metric | Microsoft Teams for Support | Deflection AI by Pluno |
|---|---|---|
| Rating | 3.0 ★ | ★ 5.0 ★ |
| Total reviews | 8 | ★ 11 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Based on the data on this page, Deflection AI by Pluno is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Microsoft Teams for Support's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Microsoft Teams for Support at Free to install, Deflection AI by Pluno at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Deflection AI by Pluno; mid-market and enterprise support teams with specific feature requirements should evaluate both — Microsoft Teams for Support's 8-review base may include the workflow context that matches your specific use case better than Deflection AI by Pluno's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Microsoft Teams for Support audit • Deflection AI by Pluno audit
| Keyword | Microsoft Teams for Support | Deflection AI by Pluno |
|---|---|---|
| tickets faster | #13 | Not ranked |
No tracked changes.
Both Microsoft Teams for Support and Deflection AI by Pluno offer paid plans only. Microsoft Teams for Support starts at Free to install; Deflection AI by Pluno starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Deflection AI by Pluno has the higher average rating (5.0★ from 11 reviews) compared to Microsoft Teams for Support (3.0★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Deflection AI by Pluno holds the higher average rating (5.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Deflection AI by Pluno has the deeper published review base (11 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Microsoft Teams for Support typically suits early-stage and growth-mode teams based on its published review base (8 reviews). Deflection AI by Pluno typically suits early-stage and growth-mode teams based on its published review base (11 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Microsoft Teams for Support and Deflection AI by Pluno both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Microsoft Teams for Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
