Deflection AI by Pluno is the #13 ranked messaging app on Zendesk, with a 5.0 average rating from 11 reviews, with a free plan available, as of Sep 12, 2026.
Deflection AI by Pluno is a Zendesk Marketplace app by Pluno. With a rating of 5.0★ from 11 reviews, it currently ranks #13 in the Messaging category.
AppRanks data: Deflection AI by Pluno ranks #13 in Messaging on Zendesk Marketplace, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Deflection AI by Pluno is a category-leading Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 11 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Pluno — established developer track record
Cons
- −Limited review base (11) — ratings can shift significantly with new feedback
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About Deflection AI by Pluno
How Deflection AI by Pluno works
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Identifies tickets & chats suitable for self-service, responds instantly using your knowledge base formed of past resolutions, internal & external docs, & the help center. Escalates conversations that truly require an agent with full context.
Integrates into Zendesk via a dedicated or shared seat. With customisable auto-assignment triggers, ticket & messaging-channel coverage, resolved-chat syncing, & configurable naming rules, Deflection AI gives your team complete control & your users an exceptional experience.
What’s Included
AI Workflows Control how Pluno responds to users. They act as configurable automation rules written in natural language, enabling teams to fine-tune both AI behavior & escalation conditions with precision.
Customisable Assignment Use Zendesk triggers to auto-assign desired new tickets & chats to Pluno.
Context-Preserving Escalation Pluno doesn’t guess & escalates the conversation to your team with the full message history, collected required fields, & a summary, ensuring agents can take over without re-asking anything.
Channel Coverage Choose where Pluno engages, including Zendesk ticket & messaging channels.
Brand Configuration Supports Zendesk instances that operate across multiple brands, help centers, or product lines, each with its own tone, knowledge base, & customer expectations. It ensures Pluno responds with the correct knowledge & behaviour for each brand.
Resolved-Chat Syncing Push conversations resolved by Pluno back into Zendesk as closed tickets to keep reporting clean.
Ticket Details Controls Customise how Pluno generates Zendesk ticket subjects & requester names, inferring better labels from the conversation.
Insights & Reporting A complete view of how Deflection AI is performing across all channels. Brings together real-time resolution metrics, comparative trends, & escalation insights so support leaders can understand where automation is working, where agents are stepping in, & how ticket volumes evolve.
Leading Support Team’s First Choice
Security & Compliance
Privacy policy: https://pluno.ai/privacy-policy
FAQs
Is Pluno free?
No. See pricing information here: https://pluno.ai/pricing-pluno-zendesk
Why is it better?
Training is not limited to a static knowledge base. Supports auto-learning from past resolutions.
How are hallucination & misinformation prevented?
AI only answers when 100% confident; otherwise escalates to the team.
Support & Maintenance
Support via website or email
Fast response times
Onboarding & configuration help available
Weekly product improvements
Changelog updates
Screenshots
Category rankings
As of Sep 12, 2026- Messaging#13of 193Top 7%
- AI and Bots#15of 385Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Deflection AI by Pluno doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where Deflection AI by Pluno stands in the Messaging category
Deflection AI by Pluno ranks #13 of 193 apps in the Messaging category, placing it in the top 7% of the listing.
Frequently asked questions
What is Deflection AI by Pluno?
Deflection AI by Pluno is an app for Zendesk. It currently holds a 5.0-star rating from 11 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Pluno.
Who uses Deflection AI by Pluno?
Deflection AI by Pluno is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does Deflection AI by Pluno rank on Zendesk?
Deflection AI by Pluno currently sits at position #13 in the Messaging category on Zendesk. That places it in the top 7% of 193 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.