Aircall for Support vs Zoom Meetings by Faye — Zendesk

Zoom Meetings by Faye vs Aircall for Support

Name: Aircall for Support
Availability: OnlineOnly
Rating: 5 (40 reviews)

Side-by-side comparison · 24 data points

Zoom Meetings by Faye

2.0·3reviews

Deliver more personalized service with the Zoom for Zendesk integrations

zendeskFree

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1. Listing metadata

Field-level data

	Aircall for Support	Zoom Meetings by Faye
Tagline	“Advanced inbound and outbound calling for Zendesk, Beautiful UX, Enterprise Quality”83 chars	“Deliver more personalized service with the Zoom for Zendesk integrations”72 chars
Description	3511 / 5000 chars70% used	3084 / 5000 chars62% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Aircall	Faye Digital
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Aircall for Support and Zoom Meetings by Faye
Metric	Aircall for Support	Zoom Meetings by Faye
Rating	★ 5.0 ★	2.0 ★
Total reviews	★ 40	3
Free plan	Yes	Yes
Pricing	Free to install	Free

Keyword	Aircall for Support	Zoom Meetings by Faye
assurance	Not ranked	#16

5. App details

Long-form description · keyword frequency

Aircall for Support

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. More than 500 Zendesk customers trust Aircall to make every voice conversation count! Why choose Aircall + Zendesk? Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here! Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide. 100+ integrations: integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our marketplace! Advanced telephony: drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching. Pricing: flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs. Available on desktop and mobile: variety of desktop, web and mobile apps available to take calls wherever you are. View caller details at a glance On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. Get rid of the busy work When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Leverage advanced phone workflows With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your performance Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage. First, create your account for free (7-day trial with no credit card required) here. Then, go to the Integrations section of the dashboard, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes! Any question? Read our detailed guides on How to setup the Zendesk integration and What Can The Aircall-Zendesk Integration Do? or email us at [email protected]!

Top keywords

zendesk12×2.18%
aircall11×2.00%
call9×1.63%
advanced6×1.09%
inbound6×1.09%
automatically4×0.73%
calls4×0.73%
customer4×0.73%
customers4×0.73%
here4×0.73%
integration4×0.73%
integrations4×0.73%

Zoom Meetings by Faye

Check out our other Zoom Integrations Zoom app in the Zoom marketplace With the Zoom Meetings by Faye Integration, resolve customer inquiries faster, simplify workflows and deliver more personalized service. Schedule and launch a Zoom meeting from within Zendesk Save and access meeting recordings, notes and key details in Zendesk Functionality Offer more personalized face-to-face service Certain support inquiries may require a more personal experience such as helping the customer with a physical set-up, recommending a product or taking a look at their environment. In such cases an agent can easily schedule a Zoom Meeting right from within Zendesk. In agent workspace schedule an upcoming zoom meeting and send it to the customer via a calendar invite. Simplify agent workflows Having to login to multiple systems is cumbersome and a waste of time for agents. With this integration, instantly launch a new or schedule Zoom meeting right from within Zendesk. Launch a new or scheduled Zoom meeting from within Agent workspace without having to separately login to Zoom Eliminate data silos It's frustrating for agents to not have key context from previous customer interactions as it impacts their ability to help resolve an inquiry. With this integration access all relevant context anytime within Zendesk. The Zoom Meeting details, recording, transcript, chat, duration and any notes after a call are directly saved within Zendesk as an internal note. Easily access them anytime for future context or quality assurance. Security and data handling Data utilized by the Zendesk/Zoom applications includes account identifiers and profile data (Zoom User ID, Zendesk User ID, Zendesk Domain, Zoom Domain, name, email), plus ticket information, signatures (Zoom App), and meeting recordings. Data is encrypted at rest and in transit using strong standards (AES-GCM 256 at rest; AES 256 with SHA 384 or better in transit). Data is stored in secure US-based cloud data centers. Data is retained only as long as needed while the applications are in use, and geographic/location data is not retained. Access is limited to necessary members of Faye's development and infrastructure teams. Faye does not transfer or process application data outside of supporting the integrations. For more details, see: Zendesk/Zoom Applications Security FAQs This integration is commissioned and funded by Zendesk and provided by Faye Zendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product. Faye built, maintains, and supports this integration and your use is governed by the agreement provided by Faye. Please contact Faye for any integration questions and support. Installation: This integration requires a two part installation: Install the integration from this listing by clicking 'Install' at the top of this page. Then, select this listing on the Zoom marketplace and install the integration from that marketplace as well. Once you install from both pages you will complete the set-up process.

Frequently asked

Common questions about this comparison

Is Aircall for Support or Zoom Meetings by Faye cheaper?

Both Aircall for Support and Zoom Meetings by Faye offer paid plans only. Aircall for Support starts at Free to install; Zoom Meetings by Faye starts at Free. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Aircall for Support or Zoom Meetings by Faye?

Aircall for Support has the higher average rating (5.0★ from 40 reviews) compared to Zoom Meetings by Faye (2.0★ from 3 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Aircall for Support or Zoom Meetings by Faye?

Aircall for Support holds the higher average rating (5.0★ vs 2.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Aircall for Support or Zoom Meetings by Faye?

Both apps are one-click installs from the Zendesk Marketplace. Aircall for Support has the deeper published review base (40 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Aircall for Support typically suits early-stage and growth-mode teams based on its published review base (40 reviews). Zoom Meetings by Faye typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Aircall for Support and Zoom Meetings by Faye?

Migration support varies by app and category. Aircall for Support and Zoom Meetings by Faye both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zoom Meetings by Faye" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Zoom Meetings by Faye vs Aircall for Support

Zoom Meetings by Faye

1. Listing metadata

2. Categories & rankings

Aircall for Support

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Aircall for Support · 1 changes

Zoom Meetings by Faye · 0 changes

5. App details

Frequently asked

Is Aircall for Support or Zoom Meetings by Faye cheaper?

Which has better reviews, Aircall for Support or Zoom Meetings by Faye?

Should I choose Aircall for Support or Zoom Meetings by Faye?

Which is faster to set up, Aircall for Support or Zoom Meetings by Faye?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Aircall for Support and Zoom Meetings by Faye?

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