Ticket Analytics vs Survey

Based on the data on this page, Survey is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Ticket Analytics's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

On pricing, Ticket Analytics offers a free tier (Free) while Survey starts at Multiple plans available. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Ticket Analytics has the larger user base (749 reviews vs 49), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Survey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage support teams who need fast install and low risk should default to Survey; mid-market and enterprise support teams with specific feature requirements should evaluate both — Ticket Analytics's 749-review base may include the workflow context that matches your specific use case better than Survey's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Ticket Analytics or Survey cheaper?

Ticket Analytics is the cheaper option — it offers a free plan (Free). Survey starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Ticket Analytics or Survey?

Survey has the higher average rating (5.0★ from 49 reviews) compared to Ticket Analytics (4.0★ from 749 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Ticket Analytics or Survey?

Survey holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Ticket Analytics or Survey?

Both apps are one-click installs from the Zendesk Marketplace. Ticket Analytics has the deeper published review base (749 vs 49), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Ticket Analytics typically suits early-stage and growth-mode teams based on its published review base (749 reviews). Survey typically suits early-stage and growth-mode teams based on its published review base (49 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Ticket Analytics and Survey?

Migration support varies by app and category. Ticket Analytics and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.