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Side-by-side comparison · 24 data points
| Ticket Analytics | Survey | |
|---|---|---|
| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Ticket Analytics | Survey |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | ★ 749 | 49 |
| Free plan | — | — |
| Pricing | Multiple plans available | Multiple plans available |
| Built for Shopify | — | — |
Based on the data on this page, Survey is the stronger choice for most Zendesk Marketplace merchants — 5.0★ vs Ticket Analytics's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Ticket Analytics at Multiple plans available, Survey at Multiple plans available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Ticket Analytics has the larger user base (749 reviews vs 49), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Survey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Survey; mid-market and enterprise merchants with specific feature requirements should evaluate both — Ticket Analytics's 749-review base may include the workflow context that matches your specific use case better than Survey's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Ticket Analytics audit • Survey audit
Both Ticket Analytics and Survey offer paid plans only. Ticket Analytics starts at Multiple plans available; Survey starts at Multiple plans available. Compare the per-tier features in the Pricing section above before committing.
Survey has the higher average rating (5.0★ from 49 reviews) compared to Ticket Analytics (4.0★ from 749 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Ticket Analytics fits better if you prioritize broader integrations; Survey is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace marketplace. Ticket Analytics has more onboarding documentation maturity (749 reviews vs 49), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Ticket Analytics typically suits early-stage and growth-mode stores based on its review-base composition (749 reviews). Survey aligns more with early-stage and growth-mode stores (49 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Ticket Analytics and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.