AI Customer Service Agent by My AskAI vs SendSafely

My AskAI is the ultimate easy-to-setup and affordable AI customer service agent for Zendesk. We're one of the most cost effective AI support agent solutions available. Pay one simple price — $0.10 per ticket. Available 24/7 to answer your customers’ questions, trained exclusively on all your Zendesk Guide (and any other help docs), it knows everything about your business. Save your company time and money, and allow your CS team to then spend more time on complex queries and higher-value customers. ⬇️ On average, businesses adopting My AskAI see their “human” support tickets fall by 78%, overnight — check out Customer.io's (SaaS) or Swytch's (ecommerce) Zendesk case studies. 👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away... How does an AI agent in Zendesk work? Once you've created your AI agent for Zendesk and trained it (5-10 mins), you can connect it to your Zendesk account. Then it will act as your 1st line of support — deflecting over 70% of new customer tickets (thank you AI!). It does this by accurately answering your customer's questions using only knowledge you provide to it. Your new AI support agent (chatbot) can: Automatically reply directly to customers contacting via any channel e.g. email, form submission, social media Draft replies, as an internal note, to assist your human agents to review before sending (it’s like having a ChatGPT copilot sitting in your inbox) Reply back and forth with customers to solve complex issues Intelligently handover conversations to your human agents at the right time (based on sentiment, topic, scenario or request) Adapt replies to your company’s style and tone, keeping the essence of your company’s brand by using “Guidance” You can also connect your internal data to provide your AI agent with more information about your customers, e.g. recent orders, subscription plan, and more. Fun fact: We're also 10x cheaper than Intercom's Fin AI. See our full Zendesk setup help docs. Key My AskAI Features Knowledge Improvement Studio: Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more. Integrate Customer Data APIs: Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses. Automated Actions and Tasks: Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more. Sync Knowledge Sources and Websites: Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically. Multilingual and Localization: Get AI responses in 95+ languages with automatic language detection and localization. Analytics and Insights: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions Alerting and Monitoring: Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues. Slack + Microsoft Teams Integrations (Internal Mode): As an internal chatbot for your employees (in Slack or Teams) Even more ways you can use your AI agent: Tickets aren’t the only type of AI bot we can provide you with, My AskAI can also certainly help: Automated Zendesk ticket tagging, all powered by your AI agent An AI agent in your Zendesk Messaging widget AI Copilot with our Chrome Extension With My AskAI, you’ll be an AI maestro in no time! See our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy

Secure Data Exchange Made Simple SendSafely allows your support team, and AI agents to securely send, receive, and store sensitive files and messages within Zendesk using end-to-end encryption, ensuring compliance and enhancing customer trust. Manage encrypted attachments effortlessly with seamless integration across both the Agent Workspace and Zendesk Messenger, including automated secure data collection initiated by AI agents. End-to-End Encryption: All files and messages are encrypted before upload and decrypted only by authorized recipients. Sensitive data never touches Zendesk servers, meaning neither Zendesk, SendSafely, or anyone else has access. Customizable Security Settings: Configure authentication, access controls, and automated data expiration and deletion to match your organization's policies. Large File Support: Send and receive files up to 10GB, far exceeding Zendesk's standard limits. Key Features Secure Customer Uploads Let customers submit sensitive files via the Zendesk Support Portal using the SendSafely Portal Widget, with full encryption and no size caps. Seamless Agent Experience Manage sending and receiving encrypted files directly from the Zendesk Agent Workspace sidebar—no switching between tools. Automated Secure File Collection with AI Integration Allow AI agents to request and collect encrypted files through Zendesk Messenger without human interaction, streamlining workflows without compromising security. Flexible Integration Options Use the SendSafely Dropzone to collect files securely even outside the Zendesk Support Portal. Ideal For Customer Facing Teams: Securely handle sensitive information such as PII, credentials, or legal documents. IT and Compliance Departments: Ensure adherence to HIPAA, GDPR, CCPA, and internal data protection policies. Organizations in Regulated Industries: A trusted solution for businesses in Healthcare, Fintech, Gaming, and Education. Getting Started The SendSafely Zendesk integration requires an active SendSafely subscription. New users can start with a free 30-day trial at https://www.sendsafely.com. Resources Zendesk Integration Overview: https://www.sendsafely.com/customer-service-integrations/zendesk/ Contact Sales: [email protected]