comdesign-CTIV2
CT-e1について 株式会社コムデザインが提供するCT-e1は、クラウド型のCTIサービスです。本アプリはCT-e1とZendeskを連携し、電話応対業務を支援します。 導入について 本アプリを利用するには、事前にコムデザインとの契約、CT-e1テナントの構築、および必要なライセンスの付与が必要です。Zendesk側の利用条件についても、導入前にご確認ください。 データの取り扱い・プライバシー 本アプリは、CT-e1とZendeskの連携機能を提供するため、連携設定に応じて顧客情報、電話番号、Zendeskのユーザー情報やチケット情報などを取り扱う場合があります。利用目的は、電話応対に伴う顧客情報の照会およびCTIとZendeskの情報連携です。 公開前の確認事項： 実際にアクセスするデータ項目、CT-e1側での保存有無・保存期間、外部送信先、第三者提供の有無、アクセス制御について、運用実態に合わせた説明を追加してください。未確認の事項を断定して公開しないでください。 個人情報の取り扱いについては、コムデザインの個人情報保護方針をご参照ください。 お問い合わせ：コムデザイン
CloudAgent
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing Cloudagent Cloud Contact Center Inbound | Outbound | Blended call center in a browser Provide Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more right from your browser within the Zendesk interface. Start your contact center in 5 minutes. Advantages Zero installation, all contact center applications delivered out of browser Improve support with Screenpop and Click to Call Automatically tag calls to tickets Use advanced call center features like call transfer, hold, conference right from the Zendesk interface Track agent performance Barge-in and Advanced analytics Improve Agent Efficiency Cloudagent unified desktop gives agent single window access to all contact center applications such as multiple-channels, dialers and more. Cloudagent, with its advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the contact center agent efficiency by 60%. Get Insights Interaction Analyst in Cloudagent is an advanced business intelligence tool which helps you get insights into your contact patterns. It offers more than 300 reports across all dimensions of a contact center. It can help you answer questions like Who is the most efficient agent? What is the average call handling time for support skill? What is the peak hour for my call center? Reduce Call Handling Time Customers contact your contact center to get answers. Cloudagent, with Cloud IVR you can design complex IVRs integrated with your back-ends to answer caller queries before they reach your agents. Agents have access to contextual information about the caller including previous contact history. Quality Monitoring Cloudagent integrated voice logger allows supervisor to judge agent performance in context of the contact i.e. campaign, skill etc. Cloudagent allows to custom define the different weightage parameter applicable to particular skill/process allowing agent performance to be judged in terms of parameter that impact the process performance the most. Open API Integrate easily with Zendesk. Greet callers with status of their ticket. Data Disclosure This app accesses and uses the following data from your Zendesk account: User Information: Agent name, email, and ID for authentication and call association Ticket Data: Ticket IDs, subjects, and customer information for screen pop and ticket creation Call Data: Call logs, recordings metadata, and disposition codes are stored in CloudAgent servers for reporting and quality monitoring Data is processed to enable CTI functionality and is retained according to your CloudAgent subscription terms. View our Privacy Policy
