Mailchimp Activity vs Tasks and Subtickets — Zendesk

Tasks and Subtickets vs Mailchimp Activity

Name: Mailchimp Activity
Availability: OnlineOnly
Rating: 4 (585 reviews)

Side-by-side comparison · 24 data points

Tasks and Subtickets

4.0·665reviews

Checklists for tickets. Child-parent ticket workflows. Manage projects.

zendeskMultiple plans available

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1. Listing metadata

Field-level data

	Mailchimp Activity	Tasks and Subtickets
Tagline	“Send email campaigns directly from your Zendesk using Mailchimp”63 chars	“Checklists for tickets. Child-parent ticket workflows. Manage projects.”71 chars
Description	1559 / 5000 chars31% used	3400 / 5000 chars68% used
Screenshots	2 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Zendesk	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Mailchimp Activity and Tasks and Subtickets
Metric	Mailchimp Activity	Tasks and Subtickets
Rating	4.0 ★	4.0 ★
Total reviews	585	★ 665
Free plan	★ Yes	—
Pricing	Free	Multiple plans available

4. App details

Long-form description · keyword frequency

Mailchimp Activity

Note: This app requires that customer lists be enabled in your Zendesk Support account. Help support team members manage and track all customer interactions from Zendesk Support and Mailchimp, all in one place. With the Mailchimp Activity app, team members can easily get a full picture on which email campaigns a customer has been sent and what actions they took with each campaign. Get ahead of your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive. With the Mailchimp Activity app, you can: View all email campaigns from Mailchimp that a Zendesk Support ticket requester has received. View in-depth details of the actions the Zendesk Support ticket requester took with each Mailchimp campaign. Manage the ticket requester's Mailchimp mailing list subscriptions. Also, make sure to check out the Mailchimp Campaign app. It lets you send email campaigns to targeted lists of customers, and proactively communicate and follow up with your customers. How Mailchimp works: More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers. By enabling this app, You agree to the Built by Zendesk Terms of Use.

Top keywords

mailchimp10×4.03%
support5×2.02%
zendesk5×2.02%
campaigns4×1.61%
customer4×1.61%
email4×1.61%
zendesk support4×1.61%
campaign3×1.21%
customers3×1.21%
email campaigns3×1.21%
lists3×1.21%
send3×1.21%

Tasks and Subtickets

The best way to manage subtickets! Join 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love: "We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them" — Craig Willis, Senior Director Customer Support, Host Analytics "The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail." — Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd When you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically! But that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes! "Very nice and useful app, especially with use of triggers, it can do miracles!" — Viktor Hristovski, IT Support Analyst, Accolade, Inc. Features Create, reorder and complete ad-hoc tasks on any ticket. Convert tasks to new tickets, or link existing tickets to tasks. Save task lists for re-use. Define subtickets to be created automatically in task lists. Create ticket templates for tickets you need more often. Automatically add task lists to tickets using Triggers. Tag the ticket, add comments and/or set ticket field values when tasks become completed. "Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack." — Steve May, Director of IT, Clean Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Frequently asked

Common questions about this comparison

Is Mailchimp Activity or Tasks and Subtickets cheaper?

Mailchimp Activity is the cheaper option — it offers a free plan (Free). Tasks and Subtickets starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Mailchimp Activity or Tasks and Subtickets?

Mailchimp Activity (4.0★, 585 reviews) and Tasks and Subtickets (4.0★, 665 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Mailchimp Activity or Tasks and Subtickets?

AppRanks cannot separate these two on rating — both sit at 4.0★. Tasks and Subtickets does carry the larger published review base (665 vs 585). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Mailchimp Activity or Tasks and Subtickets?

Both apps are one-click installs from the Zendesk Marketplace. Tasks and Subtickets has the deeper published review base (665 vs 585), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Mailchimp Activity typically suits early-stage and growth-mode teams based on its published review base (585 reviews). Tasks and Subtickets typically suits early-stage and growth-mode teams based on its published review base (665 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Mailchimp Activity and Tasks and Subtickets?

Migration support varies by app and category. Mailchimp Activity and Tasks and Subtickets both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Mailchimp Activity" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Tasks and Subtickets vs Mailchimp Activity

Tasks and Subtickets

1. Listing metadata

2. Categories & rankings

Mailchimp Activity

At a glance

AppRanks verdict

3. Activity in the last 90 days

Mailchimp Activity · 0 changes

Tasks and Subtickets · 1 changes

4. App details

Frequently asked

Is Mailchimp Activity or Tasks and Subtickets cheaper?

Which has better reviews, Mailchimp Activity or Tasks and Subtickets?

Should I choose Mailchimp Activity or Tasks and Subtickets?

Which is faster to set up, Mailchimp Activity or Tasks and Subtickets?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Mailchimp Activity and Tasks and Subtickets?

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